Pinch A Penny - Pool Care

The app opens great. It will not allow you to shop because it “doesn’t have OneTrust data..”. A good thing is it has the water test data from a few of the times I’ve had it there, but under purchase history it shows 70 something dollars worth of chemicals I purchased but not the nearly $400 I spent on a pool vacuum from them. Very insufficient. I would just take it down until it can communicate well with the store. If Panera can do it so can pinch a penny. It would also prove profitable for you. But hey that’s not important as a business, is it?

I like the app in that when the store tests my water and adds results to my account, I can look at results online. That works great but, the test strips part where you photograph the strip really doesn’t work for me and when I went to Pinch a Penny for help they never heard of it and had no idea what I was talking about. And I felt like I was wasting their time. When I photograph the Porpoise 5-1 test strip the app always says can’t read it try again. As for the logon issue, I use the Apple facial recognition to logon and no problem but I know what folks are saying about difficulty when typing in logon and password.

You don't really expect us to take this application seriously right?!? Why don't you have one of your employees use it. If you came back and gave this a positive review it would be a bull faced lie. The app is extremely slow and glitchy. It is nearly impossible to find what you're looking for. There are products that seem to be hidden under retail product codes that a customer could never find. Then when you do find it, it suddenly, it says it doesn't know what it is. Half the time the server doesn't work. God forbid you try to check out. It will tell you "you don't have an account" while having your complete purchase history from before you even made an account with the application (via in store purchases). This app is so terrible, it's almost as if the company is mocking its customers. I feel like it solely exists just so the company can point at the application to indicate like it's not completely out of touch with simple technology in 2024. The five star reviews that it has on this version are nothing but shill ratings, which is pretty shady considering how very blatantly poorly this application performs. No real customer is going to disagree with me that you had 2 shills rate your application five stars, which is absolutely a complete mockery of your customers, and an acknowledgment that you really don't care to improve it, or for your customer's experience. I paid $17 for .75 ounces of indicator, and you can't afford to at least make your application work properly. Y'all really need to get it together. Fix the application and I'll fix my rating!