App Profile: WaterGuru

Meditation Rookie

Rating: 4/5

I love my Sense 2, which I use to monitor the chemistry in my salt water hot tub. I used a high quality digital PH meter to compare numbers with the Sense 2 and the results were within the margin of error for both devices. Chlorine readings from the Sense 2 closely line-up with the colors on two brands of test strips. Now I don’t have to constantly mess around with test strips to keep my water balanced! I only gave 4 stars for some reliability reasons, but I would give 4.5 stars if I could. The device can be a bit fickle about connecting to my WiFi network, but those occasional problems eventually get corrected. Also, I’ve experienced two power supply issues with devices that required the devices to be replaced. On a positive note, customer service from Water Guru has been truly outstanding and my defective devices were quickly replaced.

Tennisfan100

Rating: 5/5

This product was delivered to me in a timely fashion, but never functioned at all. Despite repeated (dozens) of requests for customer support over the past 10 days or so, via email and phone, the ONLY response I have via email was that someone would be back to me within one business day. This was several days ago. This product is a brilliant concept, but these people will not be around for long without any customer service, whatsoever. Don’t waste your time and energy here. Someone else will build a mousetrap that actually works. July 11, 2021 An update to my earlier review. Finally received some customer support. They made it right and got me a unit that works. It appears to have been a defective cartridge. The unit has now been working as I hoped it would for about a week now. If this continues, I am happy. The story from customer support was that they have been inundated during their busiest season. Not a great excuse, but leaves hope for future improvement. I’ll update again in a month or so. Stay tuned. August 26, 2021. An additional update. The product has now been working flawlessly for about 60 days and is doing exactly what I want it to. Customer service was very slow to respond, but eventually made things right. I will now recommend this product wholeheartedly. Hopefully, you won’t encounter the difficulties I did, but if you do they will make it right, even if it takes a while.

Retired C/O

Rating: 5/5

So I have been using my Guru for several months now. I used to pay a pool service company $275/month to come out once a week for maybe 10 minutes and add some chems. Since I have been using my guru my wife has noticed how much more clear the water is and how much better it feels. On my end I noticed after buying some chems initially it now really takes almost no chemicals to keep the pool balanced. Adding the cartridges and chemicals used I am maybe spending $25-$30 / month saving myself at least $225-$245 / month. That money in my pocket is coming in real handy right now and it’s the daily updates that make it so easy. I hear the app bing my phone and look, all is perfect or maybe I’ll need to add 2 chlorine tabs tomorrow. The water never gets out of balance. My water is hard water so the water being added is a little on the higher side of normal for hardness but the only way to really fix that is to replace the water with a water truck so I just let that go but like I said it’s only a little on the high side and has stayed level for months now. Everything else is always right in the perfect zone. Love love love it 👍🏻