Wall Pilates: Fit Weight Loss

The app overall is helpful. However, the customer service is awful! Be careful with your subscription or even trying to contact customer support through the app. I tried to cancel my subscription through the app, only to not get a response in my email for cancellation of my subscription, then I was charged 3 times on my credit for a Quarterly subscription when I was only supposed to be charged once. When I finally got in contact with customer service through my personal email, I explained to them the issue only for them to deny me my refund stating that I didn’t contact them 24 hours ahead of time. Mind you, that I explained to them I tried contacting them weeks ago through the provided contact section on the app only to get no response and then get charged 3 more times. They completely ignored the fact that I tried to contact them weeks ahead of time to cancel my subscription, and told me based on policy and guidelines that they cannot give me a refund. I will no longer ever be associating with this business from now on.

I hardly ever write reviews but this app does not work. I have been back and forth with the company and because I can open the app even tho I cannot access the workouts they will not refund my money. I was able to do 1 workout when I first signed up because it opened up a link right when I paid for it, but after the first workout I couldn’t find the link again so I emailed the company to see if they have an app and they sent me to the App Store and I downloaded the app and I could log on, put in my weight and age but was not able to access the workouts. So they sent me a link to download the app from and same thing, I can open the app, put in my age and weight and my water intake but the screen where the workouts are is blank. They r still refusing to refund my money they say because I accessed the app that I’m not qualified to get a return! As I said I CAN access the app I just CANNOT access the workouts. So I would NOT recommend this wall Pilates app because the company does not stand by their product! Keep scrolling and find a different wall Pilates app, I’m sure they are all better than this one

The workouts are quick enough that I can fit it into my schedule, but the user interface is awful. When clicking on an exercise, there is little to no setup time to know if your next exercise is laying on the floor or standing. It goes right into the exercise. Then, there’s a delay in acknowledging I’ve completed a day so I’m locked out of the next day’s session. To follow the sessions, I would plan on pausing the exercises once the video begins. I’m disappointed that we’re in 2024, and there are still user experience/interface issues. Also, I tried to log into the app using my iPad, but I wasn’t able to find the login button to use my existing account. The app wanted me to create a new account and pay more $. 😡