ZIPS Car Wash

It’s frustrating because you can’t get points unless you use the app to purchase washes. BUT then you have to hunt through the app to find receipt info (for expense reimbursement). The location, wash & vacuums are decent but the reality is this company doesn’t provide any better or worse service/product than any other carwash. Get the app fixed to allow customers to get rewards points for washes purchased outside out the app!!!

Absolutely ridiculous! I’ve been trying for 15 days to set up an account. Moved to TX and tried to add 4 vehicles and pay annually. Downloaded app and added cars. Wouldn’t accept my payment. Went to location they couldn’t help me didn’t know how. Told me to call home office. Gave me ma customer service number. I called couldn’t help me told me since it was app related had to email, absolutely no other option! Emailed three times and all response are giving me the run around (it’s my card, it’s not it’s got a ridiculous credit limit) blah blah. I even added another card just in case for some bizarre reason it didn’t like my card, yep still doesn’t work. It’s an error on their side but nobody will fix it and they won’t let me speak to a human so I’m giving up after 15 days and finding a competitor who actually wants my business and money. DO NOT RECOMMEND! Highly disappointed, discouraged and disgusted!

I’ve had membership for about 4 years and 2 years ago added my wife’s vehicle to my account. At the first of the year my bank account was compromised and had to close my debit card. I finally got things straightened out and Zips was immediately updated with information. We traded my wife’s 2004 Jeep to a 2019 Jeep at the 1st of February, and was able to get a new RFID card sticker about 4-6 weeks ago. Shortly afterwards, began having trouble having my ID sticker scanned on both vehicles to get a car wash. Attendant at local wash on numerous occasions took down my information to try and update, but was told I had to reapply for a new membership for each vehicle individually. I asked to have the memberships linked on one account, but was told to contact customer service, which I did. I was told that I had to get a Zips app on my phone to “migrate” the 2 accounts into a single one. I got the app, put in my information and was given message that no account was found for either vehicle. Sent email to customer service for help, but no response to date. I like the Zips facilities, but I’ve grown tired of how the business is running and inept people I have been in contact with…..