App Profile: Take 5 Car Wash

HTcass

Rating: 2/5

Unable to use the app at my Take 5, even though it’s advertised to download and use. I purchased a large package of $100 for the wallet as it gave $15 bonus cash. I already had the $5 it gives you for starting an account. I transferred it to a package plan and then went to choose the cheapest package. Now there is no place to see how much money I have left towards packages. It’s a bit scary because this company’s customer service above the employees who are hands on is awful. I already lost $10 due to a district manager screwing up in changing my package in the computer and am unable to get it rectified through customer service or directly at the business. I thought the app was the solution, but concerned this will end up being a similar situation, but worse.

mp's wife

Rating: 1/5

I got the take5 app based off of signage posted at my local location. It to the benefit of using the app for individual car washes and for the monthly membership, and gave five dollars off for downloading the app. So I downloaded the app, created an account, and got a monthly membership. However, upon trying to use my monthly membership at that location, it would not work. All I get is an error message that I have no services available, even though my account is showing as being active and no issues with it, as confirmed by reaching out to customer service. Unfortunately, nobody seems to be able to help me with this issue. The local location said that they have no way of providing customer support for people who got their membership in the app, an online customer support gives me troubleshooting options that have not yet helped. So I’m basically sitting here with a membership that I’m paying for that I’m completely unable to use due to app issues and cannot get support for since apparently they can’t help if I didn’t purchase my membership online or at the location.

Shelia Givens

Rating: 1/5

I have been a loyal customer for over two years with Take5Wash. I was out of the country for a couple of weeks when I started to receive notifications from my bank that my expired debit card was ran through my bank 12 times in a week and a half. I contacted the location I frequent several times and no one answered the phone. I get back to the states, go to the location I frequent, and inquire with the staff, as to why no one actually reached out to me to verify my card or even ask for updated card information. I was told by staff that they have no contact or contact information with corporate for Take5Wash. This is ludacris! Very disappointed with the customer service provided through Take5Wash. I felt as though the owner of that location or if not in fact, corporate should have reached out to me via phone. Take5Wash, you must do better with your customers if you want to continue to do business…and thrive! Shelia G