Walmart Business: B2B Shopping

I am extremely frustrated with Walmart’s service. Every time I place an order, there seems to be an issue—either the order gets canceled without a clear explanation or there’s no proper follow-up. Whenever something goes wrong, they always say, “Our team will reach out to you within 24 to 48 hours,” but I have never received a proper response within that time—or at all. What’s even more disappointing is that they take customers’ money immediately, but they don’t provide the quality of service we deserve in return. It’s starting to feel like they care more about taking money than delivering good service. I’ve given them chance after chance, but the experience keeps getting worse. Walmart seriously needs to improve its customer service, communication, and reliability. As a loyal customer, I am honestly fed up.

For the most part the app is solid. A few things that get in the way, especially if you’re used to other grocery delivery apps: •No way to communicate directly with the shopper or add a note about an item. •No easy refund option for poor delivery items. If your eggs arrived broken, you’ll have to actually call customer service on the phone for a refund. The only in-app option is to set up return, but who is really driving broken eggs back to the store? •If there’s any notification options other than email I can’t find them. If you’re not constantly checking your email during the multiple hours long window when someone *might* be shopping your order, it’s likely you’ll miss a substitution or cancellation and end up with things you didn’t want or a half empty order.

I just downloaded the app today. I have placed an order for our Family business and it will be delivered this evening to my home! I am so excited to have this benefit. I am looking forward to exploring the app.