Zeel In-Home Massage Therapist

I scheduled a massage through Zeel and confirmed with the therapist, but they never showed up. I waited, called multiple times, and even reached out personally—no response. Despite Zeel’s failure to deliver the service, my funds were still withdrawn on Friday. It’s now several days later and the funds are still being held. When I contacted my bank, they confirmed Zeel is the one withholding the funds and must release them. If a therapist had actually completed the service, their payment would likely have already been processed and reduced by now. The fact that no service was provided, yet my money is tied up for days, feels intentional and deeply unprofessional. To make matters worse, Zeel hasn’t offered any real remedy—not even a reschedule for Saturday or Sunday. This experience is not customer-centric and shows a troubling lack of urgency or care. I can’t recommend this app until they revise how they handle failed appointments and funds for services never received.

I had been a customer of Zeel for the past year and was recommended to try to Soothe out. I purchased the annual subscription to take advantage of the 25% discount. I originally charged my corporate card accidentally, instead of my personal credit. Soothe was supportive and refunded my money right away and paid with my personal credit card. I booked one massage, and the therapist was okay, nothing to rave about. I have since booked several times, and the Soothe staff were unable to find me, therapists. I prefer male massage therapists and booked both in advance and last minute. I understand not finding someone last minute, but even the advance booking did not find a therapist. I have had a few that I cancel, simply because I had the massage therapist previously and was not a fan. Needless to say, I have now purchased a home outside of their service area, and are refusing to refund my money. I am not stuck with massage credits that I will never use. Their customer service is subpar at best, and if you deal with Brittany L, the supervisor, you'll be extremely disappointed in the lack of customer service. I've filed a complaint with the Attorney General of Washington State, as well as the Better Business Bureau. If you are looking for in-home massage therapy, I would NOT recommend Soothe. If you need immediate service, don't expect it from their customer service.

Honestly, was a bit uncertain about massage people coming into my home at first. But, Zeel and it’s massage people have been always VERY professional. Yeah, some therapists have not met my expectations - but you get that with traditional retail massage too! The difference is that Zeel Cust. Support is excellent. And, I can block therapists who aren’t the “right fit” for me. I went with the (3) month package and got a prof grade massage table. VERY happy with the table, as I use it to stretch AFTER the therapist has left, so I don’t feel rushed out the door (as traditional retrial therapists can do sometimes). Can play MY music, from sauna to Beach Boys, to hip hop. Awesome!