App Profile: Eight Sleep

Entrepaul

Rating: 4/5

I’ve been using the Pod5 for almost a month now. Not sure yet whether it improved my sleep meaningfully, but sure feels awesome to have the bed pre-cool or pre-warm before going to sleep at night or taking a nap. That said, in my humble opinion the app is mediocre. When i click end session after taking a nap, the session tracking component at the top does not disappear unless i restart the app. Nap tracking is poorly designed overall - i rarely actually fall asleep, just lie down to rest, and then manually have to remove the nap session every time (it should sense whether i was sleeping or not and prompt me to save or delete afterwards). Sleep balance is then skewed because i sometimes forget to delete nap session that weren’t actually naps. Pod also does not seem to turn off automatically when i leave the bed and stay out for a while. Shouldn’t it end session or prompt me to do so automatically when it senses i’m no longer in bed? I dont use performance windows and yet no option to remove them from UI. Same for hot flash mode. UI just seems simplistic and not very well thought out. Metrics not well presented compared to something like Whoop. Please do better guys! Your core product deserves an amazing award winning app, not a mediocre simplistic one. Thank you for your attention to this matter.

dliska88

Rating: 3/5

I’ve had the Eight Sleep mattress/pod system for over 3 years and am a fan of the mattress, pod and the customer support (have had to replace the cover twice due to leaks, and both experiences were simple/efficient). The sleep analysis in the app wasn’t a big selling point, but I did check daily on sleep quality, and I obviously used it to control routine, manage temp and for the alarm functionality. Since the update earlier this year, sleep quality no longer registers (I’ve been “away” since April according to the app), the UI/UX isn’t really better, and worst of all, it regularly disconnects with my pod, which results in temperature settings failing and my alarm not functioning. I’ve talked to several other Eight Sleep users who have been raving fans, and their experience/feedback on the app since the update is the same as mine. The app prior to the revamp could have been improved in terms of basic UI and aesthetics, but the functionality was solid. Please revert back, or fix the bugs in the app based on the above feedback and other reviews I’ve read.

TDYmannn

Rating: 2/5

Hardware is great and well thought however the app is far behind. DO NOT BUY if you need accurate metrics on sleep quality/trend tracking. I track sleep with whoop 5, it’s fantastic for sleep and reveals how inaccurate eight sleep is. On a nightly basis the app thinks I get into bed far later than I do and then ‘guesses’ that I’m asleep 45-80 minutes after I’m actually asleep. This happens every night. At first I was thankful that they at least give you the option to change in bed/sleep times but half the time when you edit these the app throws an invalid error and won’t save. And this morning I just found out that in your sleep consistency history, your previous edits to sleep times aren’t reflected in determining how consistent you are sleeping. So I spend time every morning fixing sleep times that don’t change any metrics. Bed temp being shown in degrees rather than arbitrary +/- numbers was silently removed from the app. I’ve asked support what happened and I just get no response. Literally everything outside the function of the bed getting hot/cold when it’s supposed to is wildly underdeveloped for the price. Give us the option to choose how far into sleep night/dawn starts, since you can’t accurately detect when I fall asleep all of your timings from there on are off so at least let me fix it with a custom schedule.