Eight Sleep

I’ve been using the Pod5 for almost a month now. Not sure yet whether it improved my sleep meaningfully, but sure feels awesome to have the bed pre-cool or pre-warm before going to sleep at night or taking a nap. That said, in my humble opinion the app is mediocre. When i click end session after taking a nap, the session tracking component at the top does not disappear unless i restart the app. Nap tracking is poorly designed overall - i rarely actually fall asleep, just lie down to rest, and then manually have to remove the nap session every time (it should sense whether i was sleeping or not and prompt me to save or delete afterwards). Sleep balance is then skewed because i sometimes forget to delete nap session that weren’t actually naps. Pod also does not seem to turn off automatically when i leave the bed and stay out for a while. Shouldn’t it end session or prompt me to do so automatically when it senses i’m no longer in bed? I dont use performance windows and yet no option to remove them from UI. Same for hot flash mode. UI just seems simplistic and not very well thought out. Metrics not well presented compared to something like Whoop. Please do better guys! Your core product deserves an amazing award winning app, not a mediocre simplistic one. Thank you for your attention to this matter.

I’ve had the Eight Sleep mattress/pod system for over 3 years and am a fan of the mattress, pod and the customer support (have had to replace the cover twice due to leaks, and both experiences were simple/efficient). The sleep analysis in the app wasn’t a big selling point, but I did check daily on sleep quality, and I obviously used it to control routine, manage temp and for the alarm functionality. Since the update earlier this year, sleep quality no longer registers (I’ve been “away” since April according to the app), the UI/UX isn’t really better, and worst of all, it regularly disconnects with my pod, which results in temperature settings failing and my alarm not functioning. I’ve talked to several other Eight Sleep users who have been raving fans, and their experience/feedback on the app since the update is the same as mine. The app prior to the revamp could have been improved in terms of basic UI and aesthetics, but the functionality was solid. Please revert back, or fix the bugs in the app based on the above feedback and other reviews I’ve read.

I've used this app for about a year now. It does what it is suppose to (almost always), but there are a few improvements that I'd like to see around the UI. And there's at least 1 graphing bug to report. On the UI side . . . the button sizing for turning off and snoozing the alarm clock is way too small. When the alarm is going off those buttons should take up 100% of the screen (or at least close to it) instead of the VERY small buttons that are there now. To a lesser degree, the same is true for the "Stop Tacking" button that shows up after you turn off the alarm. The way it is now, waking up to immediatly turn off the alarm requires a lot of squinting through sleepy eyes. I have seen some occasional weird graphing issues as well. For instance, today is Tuesday. On Sunday night I went to sleep around 11:15pm, but woke up at around 1:30am, before falling back to sleep shortly thereafter. My "Routine" for that night of sleep shows that I went to bed at 1:30am (instead of 11:15pm), and even worse, my Routine for this morning (Tuesday), which shows that I went to bed right at my normal time of 11:15, also says that I went to bed ">30m early", resulting in a bad "Routine" score. That report is wrong . . . the app shows that I have gone to bed within a few minutes of 11:15 every night out of the past 7 nights except for Monday night where it incorrectly lists my going-to-bed time as 1:30am. Why does the app now think that my normal routine is to go to bed >30 minutes after 11:15???