Massage Envy

Not once have I ever been able to make an appointment on this app. You pay a lot of money for this membership, you do the millions of steps of the app (ok, 6 or so) that are required to book, then you find an appointment, but by the time you get to the click to book page and click book appointment, the screen goes blank or it eternally loads. This issue has been going on quite some time now, it never gets fixed. The people in store say there are no issues with the app and it should work fine, but clearly they dont use it. I’ve tried making sure there are updates, turned my phone off and on, but it continues to happen. What’s also frustrating is you find one, go through all those steps and take all that time, give up and call, and sometimes that slot is available when you call but other times it’s not. If you want an app to show you your appointment or research the service options, it works. It’s useless for booking appointments. If they fix it I’ll change my review, but meanwhile don’t waste your time and just call the store if you want a massage. Sadly, the office staff are so busy so if this worked it would save them all so much time, but clearly this app is not a priority. Or maybe it’s a way to deter you from using your massages. Also, you have to scroll day by day to find one and sometimes that takes a ton of time. If they could just show you when there are openings, it would make this more efficient and user friendly too.

The app is alright, but lacks a lot of the functionality that I would have hoped for. Specifically, this is an app that most people are going to make use of after they join Massage Envy as a customer. So, I would presume that booking an appointment is of primary interest. However, the problem with the app is that it walks you through what service and the options you’d like to only tell you what’s available at the very end. Then, if you’d like to try a different location, you need to walk through the same process selecting the service and options you’d like. Also, if you are a paying member, it doesn’t seem to recognize your lower / free (already paid for) rate. I’d think that if there was an option to select multiple locations or locations within a specified range, that would be extremely useful for most clients, but by that same token, it’d also show clients that there’s actually very little availability for services at peak times. That said, the app does help you make an appointment as long as YOU are flexible with your time, which is exactly the reason that it doesn’t work well for me. I have to plan a few days to a week before my appointment to get the time I’d like, but, so often, that changes with my work and family schedule. Please do better Massage Envy.

I’ve been going to massage envy for a while now and have had many massages from different woman. I have only had minor complaints about the massages I have had up to this point, ie. talking too much during massage, too much pressure, etc. However I had to switch who I originally scheduled with last minute and got to see someone new. I had a 90 minute massage by a Amber V. And it was the worst one I have ever had. First off she told me she couldn’t do more than medium pressure right away because she would be sore after, I am normally a firm pressure type of guy, I figured ok medium isn’t that bad. The pressure she gave was more of a light pressure that didn’t get into my muscles at all. She did not touch my feet at all and massaged my thigh through the sheet only... her technique seemed lazy and she sat in the chair for almost the entire massage. It was a bit odd, almost as if she did not want to give me a massage to begin with. Maybe she doesn’t normally work with men... Needless to say I was not happy when I left and did not leave a tip. Thankfully there is a massage opening tomorrow morning with someone I enjoyed before so I will go in again... I will also be talking to the manager about my experience tonight... these sessions are not cheap and I can only get in like once a month due to work and lack of available slots for the evening. My wife has also had Amber before and she said her pressure was pretty good but she only touched her feet through the sheet. Anyways, over all I have not been disappointed with the majority of services but I feel that this is completely unacceptable and the minutes should be compensated.