Ouachita Valley FCU

I’m legit locked out of my account because this useless app wants verification nearly every single login (which makes Face ID useless), and even though I’ve already updated my phone number in the app (I had a representative walk me through the process to make sure I did everything right), it’s still using my old phone number that I no longer have access to! It’s buggy, there’s not way to get quality help, it’s just the employees at one of the branches, and there’s no way to get help on the weekends like you would with any other sensible bank. It’s awful, and this is the last straw. I can’t even buy groceries all weekend because whoever designed this app didn’t have a speck of foresight. I’m done with OV, and will be finding somewhere else to do my banking ASAP, because no bank should leave their members penniless due to poor management.

And Ouachita valley keeps failing my mobile deposit and I currently live 3 states away!! And I’m financially in a tough situation, my engine block cracked due to a bad cold front and I really really really need this money! I’ve tried making contact but y’all are constantly closed and I currently work 24-7/ doing 10 hour shifts and I just got my job but I have no money, please update your Zelle cause that future should of been added a long time ago but hasn’t been… it makes me want to switch over to one of the bigger banks like chase and capital one.. cause they stay ontop of these issues. With 24-7 customer support which ouchita valley doesn’t provide… only on a strict work week schedule which is like 8am to 4 pm so user beware

We love OVFCU! We’ve never had a problem and have ALWAYS received great service. We are now using the app and love the convenience. The ONLY complaint I have is that I have had trouble in the last few months getting money from the ATM using my debit card. My husband’s seems to work fine.