App Profile: California Pizza Kitchen (CPK)

joe733

Rating: 5/5

CPK, please push training to your restaurants. Many employees lack familiarity which defeats purpose & convenience of the app. In one instance, the app wouldn't allow paying. After the server called the manager to the table, he advised that he had shut down the app for the night. This unnecessarily complicated paying for dinner. Why let customers "check in" with the app, redeem a reward, then shut it down before they get a chance to pay via the app? As far as functionality, please add ability to enter CPK gift cards as a form of payment in the app. This would streamline paying as well.

Pathfinderman

Rating: 1/5

I tried to use what I presume was the original CPK app which I could never operate easily. Difficult if not impossible to use it to pay. Frequently locked and counter-intuitive. Waitstaff admitted a lot of people complained. I quit using it. Came back to CPK a year or so later and downloaded what I hoped would be a new version. It’s actually worse. Would not let me log in. I used the “forgot password” link to reset my password. Tried 4 or 5 times without success. After requesting a reset, I kept getting the message that my request had timed out despite my trying to complete the process within 20 seconds after receiving they reset link. Thinking maybe my account had been deleted, I tried to create a new account. Also unsuccessfully. App will not even identify the only (and oldest CPK) in town. App seems to think that the only COK in town is the one that closed over a year ago. Don’t waste your time with this App. A couple of years ago I contact CPK corporate about the app, got referred to the developer? In Florida who was totally unaware of any problems. Nothing is ever fixed. With as many budding chip heads as there are out there, one would think there would be one somewhere who could handle an app with at least basic functions. Could it be that CPK ‘s failed apps are the reason for its declining business?

Noahbc

Rating: 1/5

This app is a dumpster fire. It appears to be good when you first open it but you soon realize how bad it is when you try to place an order. The app asks you to sign in but when you order it switches to a web view of the CPK site, asking you to sign in again. There are also multiple ways to get to the web view ordering and each one keeps a separate account and order history. So if you are building an order and you back out, if you choose a different way to get to the order screen the items you’ve already placed in your cart won’t be there until you go back to the other page. The app also keeps an order history that doesn’t work, since the orders aren’t actually placed in the app but in the web view and there are two back buttons when ordering and if you hit the wrong one it will close the ordering page. This app could be very good with some work but right now it’s a mess.