Rentalcars.com Car rental App

I found this site when my trip to England had to be extended due to a family illness. I had already spent a fortune renting cars from London Heathrow, through a well know booking site. After a bit of research I found Rentalcars and saved so much money. I have rented with them a few times now and I always compare with other sites. Rentalcars are always the best value and all of the cars that I have had have not been budget basics. Beyond happy with this site and will always use them in the future. Thank you Rentalcars.

I do not recommend. Never pay in advance and if you do make sure to put in the exact hour you will arrive. I booked an automatic car in advance and didn’t know what time i would arrive so I just filled in the flight number so I put that in the booking so that the rental company could see what time I would arrive to have the car ready for me, and left the default arrival information of 12pm on the form and paid in advance. The booking was for dollar car rentals. Well my flight arrived at 6pm and they didn’t have my car reserved for me and said that they never had any automatic cars for the model I reserved only manual. I don’t know how to drive manual and to upgrade to a higher tier automatic car I would have to pay almost twice as much. So they said I could pay the higher price or ask for a refund from the reservation site which is Rentalcars. I didn’t want to pay twice as much for a rental so I just went on my way without a rental car. Well I sent in my request for a refund and of course was denied because the booking was the default 12pm and I arrived at 6pm. And in this case they had no obligation to give me a car or a refund for arriving ‘late.’ Why do you even give the option to fill in the flight number if you don’t bother to see when it will arrive? And why would you charge someone for services never used? I can understand charging a fee for processing and costumer service but 0% refund is extremely harsh. Definitely never using Rentalcars again.

I rarely write reviews. I hardly ever return anything to a store. I just learn lessons and move along. However, every so often a company will deserve solid praise - or another company will warrant a warning to those approaching them after me. Please take heed from my experience, as well as others who have written here before me. DO NOT GIVE THIS COMPANY YOUR VACATION MONEY. I paid for 3 weeks rental for my trip to Sweden many months ahead of time. When I got to the Hertz counter, I ended up spending nearly an hour there. And I was the only one there! Short version: they had only a record of my paying for half of the total owed, when I prepaid 100% months ahead of time. Back and forth between the guy at the counter and his superiors in another location - with the guy reading to his superior from my iPhone conformation page. Final verdict: I owed an additional $275 dollars. Half of this was a change to leave the car in a different location from pickup. I already paid this additional fee when booking. Coming here after the fact I see my experience is not an isolated incident. I WILL BE GOING FAR OUT OF MY WAY TO WARN AS MANY PEOPLE AS POSSIBLE TO STAY AWAY FROM THIS SNAFU COMPANY!!!