App Profile: EconomyBookings – Car Rental

AhmadDardari

Rating: 1/5

I went to pick up the car I paid for through economy booking website at thrifty. According to the reservation I was supposed to get Ford Expedition or similar in size. I get there and they gave me a smaller size car. I tried multiple times to contact their office but there was no answer ever. I had to pay double the amount I reserved the car for so the rental company can give me the car I originally paid for. So this so far, I paid for a car, rental company didn’t hold up their side of deal and made me pay double the amount. I was there with my wife and three kids. Imagine how difficult it was for me to sit in rental office for three hours during pandemic and people coming in and out. I tried resolving the issue with economy booking through emails, which is also the worst customer service because they don’t respond to your case until after 28 days. And then what they told me” it looks like your issue was resolved because you got the same car”. STUPID. WTH I demanded a refund and they tell me you ended up getting the car. Ya I got the car but only because I paid double the amount I paid you guys. I do not recommend this rental company to anyone and even rental companies that work with this company. They are cheating their customers and that is not acceptable in any way.

Kenhhk

Rating: 1/5

I used it to book a car in Spain and paid 93EUR for a useless voucher. Turns out in the fine print, you have to have international driver’s license and have to buy a full tank of gas. For the car I rented, one tank of tank would cost about 80EUR at any gas station even now when gas prices are at a 3 year high. But the rental company wants to charge 165EUR for a full tank of gas. When I finally arrived at the DELPASO (local car rental company doing business with this app) after waiting for the shuttle bus for 30 minutes, they already had a sheet printed out showing me my options. First option is to pay 181EUR to rent from them directly and just discard the voucher from EconomyBookings, or the second option is to pay the 165EUR as described above, which I couldn’t do because I only have my U.S. drivers license and don’t have international drivers license. So I had to just discard the voucher and wasted 93EUR. I will never use this app or DELPASO again. Stick with the major international car rental agencies. These local companies have tricks up their sleeves using third party brokers to rip you off.

Jeffrey tortorello

Rating: 1/5

My friend had told me to use this app to get a rental because I travel for my job and at first it was so awesome it was $800 for 27 days which was cool right I was stoked so when I got to the airport to get my car they try to say I didn’t pay for it already and I showed them that I did then, because I was under the age of 25. I had to be charged a fee which I didn’t know but I was OK with it if it was 100 or something like that but it wasn’t it was another $800 so I talked to that rental service and they say I had to talk to this service then when I talk to this service he was disrespectful literally I lost $800 for nothing I even asked him can you just change me a different car so it wouldn’t do this like I’m willing to do whatever he said no and kept on saying 48 hours when I had not placed a 48 hour wait time I paid the day before and he kept on, just interrupting me, and not trying to help me even though his customer service I feel like if you’re over the age of 25 you might like this app but because I’m under the age of 25 I feel like they tried to take advantage