EE: Mobile, broadband & tech

Now it’s completely broken and doesn’t work at all. Called EE and they told me not to use the app, but the EE website instead. Website worked fine to gift data, manage account, etc. Deleting the EE app for now.

I do not know if I am to blame EE network or the EE App or the EE network engineers but the interaction between the app and devices is very poor or more so the the EE network engineers are to blame. I migrated from pay-as-you-go to a full contract and it is been months now I can not view my monthly payments or any kind of interaction with the EE app, instead the app is showing me ACCOUNT CLOSED. My monthly deduction is been made and I have internet access though. I have visited EE centres more than 7 times; spoke with their engineers on phone for more than 3 times and no solutions was proffered for months now. Each person comes up with a suggestion that does not work - change email, reboot my phone, delete the EE app and reinstall, log out of the app and log in back in 5mins, log in from the website and not from the app - all these has not solved the issues. Just to migrate from one package to another within a network is been a issue with the EE network is not good enough as the BEST NETWORK IN UK as it claimed. I still do not have access to my app nor how my monthly deductions are been made except the text that prompt me of the deduction notice. DISAPPOINTED, DISAPPOINTING

I’ve tried updating and getting rid of my content lock. First I tried in person with a passport proving I’m 24. I got a few lewd looks from the manager and workers before someone else said they fixed it. 24 hours later: still blocked. Then I tried online only to find pages weren’t working. Now I’ve tried the app. Absolutely nothing works. I tried calling too. You’d think a service like this would accept cards abroad since it’s a monthly deal right? Wrong! It won’t even let me talk to customer service during their open hours because the SIM card I bought didn’t come with extra money on it. Terrible services and horrible help. I’m not the only one who’s gotten this problem, so I’ll be changing phone carriers as soon as I can. Seriously, if you’re reading this, you can do better.