Hanscom FCU Mobile Banking

Definitely a more user friendly application, though there was nothing wrong with the previous format but this new one has better accessibility features.

I’m super happy with the UX of the updated app. It’s much easier to use and more intuitive than the last one. I have not yet figured out how to reorder my accounts within the app; with the update it changed the order I had. Before I could hold on one and drag it up and down. It’s minor but it would be good to be able to move them. I assumed I would be able to in the area where i can chance the color associated with each one, but I wasn’t able to. Other than that, so far it’s been a good experience

The original mobile app was replaced in 3/26. It was supposed to be an upgrade , but so many of the management features were removed or replaced with hard coded options that I find the app pretty useless at this point. There has been a huge emphasis on Wealth counseling and this app seems to reflect this shift away from just banking. Perhaps they were trying to make a 1-stop mobile app for all yours financial accounts (HFCU and other ‘external’ accounts) and possibly in a rush to get it out sacrificed usability and financial management. In any case, when it comes to managing my finances, I want an app focuses on what I am using the CU for. I’ll rely on the other financial services I use to do the same. I don’t want a central service doing it all, and certainly not HFCU if this app is an indicator of how well they understand my needs and the importance of satisfying them.