App Profile: Hanscom FCU Mobile Access

JAndrewT

Rating: 4/5

One problem I have is being able to print a page, maybe it is there but I haven’t found it. In some cases a pdf file is ok, but sometimes I just want to capture the pace. I often use a screen capture but am not able to always get all the information on one screen without scrolling; and that takes two screen shots. And it is not possible to scale the data down to fit it all on the screen. Another issue I had/have is the way the programmer and I differ in our logic. When the software was updated, some or all of the preferences weren’t carried forward. Ok. The default was for elimination of paper copies of the monthly statements (and I prefer paper copies) but we were told that the settings could be changed. Tried that and wasn’t able to see (verify) that the settings were changed back to paper statements. Tried it a few times and finally had to call customer service to make sure it was changed and that we would be receiving the statement in the mail. One more thing: it would be useful to be able to go from one account to another without having to go back through the dashboard. Maybe a ribbon with tabs for checking, saving, etc. would be easy to add in a future release

Bharris7775

Rating: 4/5

I don’t like that I can’t use mobile check deposit from this app. I have to download another app for that and it has poor reviews. What was wrong with the way it was done before? I have chosen not to utilize the other app. Check are now deposited to another account in a difficult bank. Bring back mobile deposit into this app.

IRon Dragen

Rating: 5/5

The app rarely, if ever, crashes. It’s perfect for most of the basic banking actions. I think it would be cool to make the app a little smarter though... I’d like the ability to set notifications for real time updates when a card is used, or have a more descriptive interface that gives information on what each option entails (almost like a tutorial for us younger or even first time bank users). I also feel like the app’s transitions could be a bit more seamless, or at least appear to be. The transition from screen to screen feel very old school and bland. This app ultimately does what it’s supposed to do and I’m happy with it. So 5 stars it is.