App Profile: RFCU Mobile Banking

3rdnicknameattwmpt

Rating: 3/5

It's convenient for a busy person and having the $3k readily available is nice. However, I have to take the back of check way too much b/c it says it's not clear and still having the same issues over and over again with the photo needing to be re-taken. This is after the front of check is accepted and was taken the same exact way. Also, would love to see amount accepted to go to $5k, the daily limit allowed in the bank. As a business owner working with third party billers such as towns, the state, and insurance companies-our live checks received are often more than $3k and going to the bank isn’t an option as fast-paced as my life is running two DBAs, a nonprofit, and managing a family that includes kids and an aging parent. Other banks can be more accommodating that I have accounts in depending on the branch I go to as well and I often will avoid going to the Bank at all. I have also considered moving my accounts elsewhere, which stinks because some of the staff is WONDERFUL. Which is why I have given you a 3. It’s that handful of people that give the warm welcome that saved this review from a lower number....

JoeV54

Rating: 5/5

This is a world class APP and for a Credit Union it’s pretty amazing they offer it. I’ve been satisfied with it thus far. Only thing they need to enhance is on Bill Pay. The drafts don’t have a MEMO section and for recurring payments that can’t be transmitted it is a must have, as that is where one designates Acct.# and what it’s for on a draft. Please add. The check deposit via mobile has lots of problems. The auto capture almost always fails and the manual capture requires a certain degree of skill and stability so the camera can take the picture properly. I’ve almost always have had to resort to scanning my checks in and uploading the pictures via the website. Hope they look at the issue with mobile check cashing too.

George Elm

Rating: 5/5

Awesome people and service! I’m a business owner and have had a lot of trouble with boa and citizens and the other national banks but all my issues ended when I switched to rockland FCU 8 years ago. Very knowledgeable and professional!