Metro Credit Union Mobile

I used their raggedy app and my payment went 30 days past due. I was a 808 Experian score. Never missed a payment before. I never got a call from Metro letting me know either I wa about to go 30 days past due. My credit goes down over 100 points in 1 shot. I call to see what happened. They tell me I scheduled the payment for the correct month but 1 year on the future. I don’t but it. They reversed the past due but once it hits your credit you still take the hit. I’ve also been paying an extra $100/month towards my excise tax and putting a note to apply to excise. They haven’t been applying it since about 20 payments ago. There’s an extra $2000 dollars I’ve been paying and the can’t explain where the money is. I asked for a call from a manager or someone and not received a call back. I call every month asking for a manager and not once has anyone above entry level ever called. I think they’re shady and can’t be trusted. Go anywhere but Metro, seriously.

Since the update the app is unusable. The fact I have to enter my password every... single...time is ridiculous! The fact that looking at my money is so hard has forced me to use another bank for everything other than my direct deposit. God forbid you close app because then you have to open it. Enter your password. Get told your session has expired. Then rinse and repeat until the app FEELS like working. Worse decision they have made. Should ask for their money back from whomever oked this change and whomever actually made the app. Advice from a nobody is, if it isn’t broke don’t fix it.

EDIT: Yes, you can turn it on with an obscure setting. Its nice of you to post this here instead of getting support via the email you've spammed on other reviews (which no one has responded to). I've had it on, but it doesn't work. It glitches out and then cancels the Face ID. Then you need to go BACK in and re-enable it each time. Really sad to be leaving, but this sealed the deal for me :( They just recently updated their app and website and its awful. Not only did they shut off access to all of our bank accounts for DAYS (meaning I had zero way to check my balance, and the phone lines were down), but then they rolled out the worst banking website I've ever used. I'm going to be leaving MCU after this redesign and how horribly they handled this change. I've already picked a different credit union and will be swapping banks after this next pay cycle. The new app doesn't allow face/Touch ID, and has pop ups everywhere with spam about various banking features (even if you've already closed them or are using the features). It takes 5+ taps to just get to a single account balance, and they've gotten rid of most of the features. Oh yeah, and they just changed everyone's account numbers but they're impossible to find now, so I keep having to log into the full website because I can't use my phone to find them. (Which also made my BRAND NEW CHECKS useless, but they won't refund me for the ones I bought THROUGH THEM under a month ago).