App Profile: Metro Credit Union Mobile

Rating: 1/5

The new update is horrible. I went from an easy experience to a complete disappointment. It wont let me use face id i have two log in two times because the first time it says it has timed out even if I haven’t been on the app for days . I’ve had to change my password several times because it locks me out even when i just change it. I loved metro up until this update and ive waited months for fixes but nothing, i will be closing my account the hassle it too much and it happens EVERYDAY.

duncangelder

Rating: 1/5

EDIT: Yes, you can turn it on with an obscure setting. Its nice of you to post this here instead of getting support via the email you've spammed on other reviews (which no one has responded to). I've had it on, but it doesn't work. It glitches out and then cancels the Face ID. Then you need to go BACK in and re-enable it each time. Really sad to be leaving, but this sealed the deal for me :( They just recently updated their app and website and its awful. Not only did they shut off access to all of our bank accounts for DAYS (meaning I had zero way to check my balance, and the phone lines were down), but then they rolled out the worst banking website I've ever used. I'm going to be leaving MCU after this redesign and how horribly they handled this change. I've already picked a different credit union and will be swapping banks after this next pay cycle. The new app doesn't allow face/Touch ID, and has pop ups everywhere with spam about various banking features (even if you've already closed them or are using the features). It takes 5+ taps to just get to a single account balance, and they've gotten rid of most of the features. Oh yeah, and they just changed everyone's account numbers but they're impossible to find now, so I keep having to log into the full website because I can't use my phone to find them. (Which also made my BRAND NEW CHECKS useless, but they won't refund me for the ones I bought THROUGH THEM under a month ago).

Meowzeronious

Rating: 1/5

JUST FOUND THE FIX FOR THE MALFUNCTIONING MOBILE CHECK DEPOSIT FUNCTION: I just discovered the fix, at least for me: 1. WHEN ON HOME PAGE, click on Menu. 2. Then click on "Customize". 3. On the next screen, click on "Deposit a Check", then on same page click on "Reset Visibility" and then on "Update". For me, this brought this function back to life. Thank Goodness!! ********************** With this update to the app, the mobile deposit function no longer work on my iPhone X. Very nice phone support person tried to help me but he couldn't find a solution for me - this is a serious DECREASE in service. Very disappointed. SEE UPDATE AND FIX ABOVE!! Also, generally, it is very unpleasant and painful to look at the new home page. It doesn't have the friendly inviting easy to use look, feel and functionality of the old app. It's hard to read. The type is very small. The combination of colors is very hard to look at. The bright startling banners top and bottom are distracting and hard to read and decipher. If you could PLEASE consider reverting to the old app's colors and font and font size, it would REALLY help. Finally, when you click on App Support while on the App Store listing for this App- it says PAGE NOT FOUND!!! Fefinitely does not reflect Metro's actual friendly customer service oriented manner of doing business which I love. I hope this is helpful. Thank you.