App Profile: Credit Human Mobile

Xerxesleviticus

Rating: 5/5

I’m not sure what the other recent negative reviews are about… There has been a substantial upgrade to the security of the app (much needed), and very pleasing upgrade to the UI. There is a text message 2FA option now instead of having to receive a call or email, that I like very much. There is a good reason you must have a password up to 20 characters long that includes special characters and numbers, if you don’t understand that then you should look into it. I also love the Face-ID feature. Thanks for updating the app, I really hated it before.

GLCMRANGER

Rating: 3/5

I’m only into my first year with this CU’s app, but I have been enjoying it. There are still some issues I’m having on a consistent basis, such as buying a share certificate one month and then unable to buy one the very next. Unfortunately, this time it happened on a Thursday night and several attempts later and with the advice from the CSR on the phone, I still failed. Since it was now Friday, after hours, I had to wait until Monday morning to call for assistance. By then, the rates dropped from 6% to 5.8%! I also added a beneficiary to three accounts without a problem, but on the fourth attempt (a new certificate) I could not find it in the app or online. Again, the CSR’s solution is for me to call and let them do it for me. Well, that’s not fixing the problem. I hope these issues can be fixed and the app and online banking can work as intended. I’m very pleased with the rates being higher than my current financial institutions. I’m also very satisfied with the efforts and friendliness of the phone personnel each time I’ve called. Customer service has been horrid with a couple of my other banks. Popular Direct and Wells Fargo to name a couple!

DianaBriones

Rating: 5/5

I hope that I can continue getting into my account from the mobile app without using the part to where I have to call and than add numbers to get into my account.