Generations FCU Mobile Banking

It's hard to know what the point of a banking app even is if you can't even see the balance in your account. When it loads, which it often doesn't or takes several minutes to do, there is no ability to see your balance or any of your accounts. If you go to funds transfer, your accounts don't appear in the drop-down menu. Only external accounts. I don't even write reviews for apps. This one is just so bad I thought it was important to tell people and hopefully the developers that their app does not work and they need to get it together. It's slow, It's nonfunctional, it's useless.

Ever since they updated this app I have been unable to transfer from member to member which is so frustrating. Every time I try I get “an unknown error has occurred” which is beyond frustrating. I have to physically call the automated system and transfer that way which makes the whole point of making the app more efficient completely useless. I have contacted generations several times trying to get his resolved. No one can provide me with an update or help, they just tell me to keep calling member service. It’s so frustrating and if they do not fix this before he end of October I plan on switching over all my accounts. Fix your new app Generations. Im sure other members have done nothing but complain about this update. It’s not user friendly and it’s not efficient whatsoever.

I really dislike the new update. It’s difficult to navigate. I would say it’s because it’s new, but that’s not the reason. It reminds me of the Navient application, which just makes me angry to navigate through. I can’t even figure out how to set up my account to that every transaction sends me a text. I like to know if odd transactions are happening. I thought it was odd that I wasn’t receiving texts anymore... the update was why. I hate the options for alerts. I also dislike the whole drop box to the left to choose things. It’s just annoying. I don’t usually write negative reviews, but I need this app to be fixed immediately. Thanks!