GetGo

I’ve used this app for several years, mainly for purchasing gift cards and tracking fuelperks. It has been both very helpful and convenient over the years (being able to purchase a gift card with a few taps), and also very frustrating and inconvenient at times when it wasn’t working properly, or more recently not storing my info, requiring me to add my name, address, phone and credit card info every time I try to buy a gift card. Recently, however, the new changes to the app and gift card purchasing policies have been a nightmare. Now, instead of receiving your purchased gift cards right away, it is delayed at least 30 minutes and sometimes longer for a ‘review’, conducted electronically and not by an actual person. This is not only inconvenient, but flawed. For example: Today I purchased a gift card before heading out to shop, after about 30 min of waiting and while at my destination, I receive an email that there was a problem with my order and it was declined. Furthermore, it said that ‘for security reasons’ they were not able to give a reason for the cancellation. What does that mean? I called and spoke with someone who was unable to give me any explanation, either. I double-checked all my info and everything was entered correctly. My credit card even showed the original debit, and then credit after it had been cancelled. This app could be very helpful, but needs a lot of improvement! Especially with its latest update. It’s no longer a convenient way to purchase gift cards. Just not worth the headache!

I notice that, consistently in the late evenings, the ap does not seem to responsive. The store lost out on a $50+ order once because of this. Right now, Tues, 10:35 pm ESR, I’m having the same problem. Even in the day too, though, the ap is VERY slow to respond. I find myself adding my item to my get n go order multiple times bc it is so slow. Once it finally does respond, it has 4-5 of that item! It should be much more nimble. In addition, I would like to be able to add special instructions. For example, when I order a 14 inch caprese sandwich, I want it cut into 4 pieces & each piece individually wrapped. I also want the pesto spread on top & bottom halves of the bread, not too much on 1 side only, thereby making that side of the bread soggy. Some people do this but some don’t. There is no option for special instructions & there should be. Also, for that same sandwich, it asks if you want no cheese. The cheese is ALREADY in the sandwich. The question should be, do you want ADDITIONAL cheese. I once said no to the cheese question& they removed the caprese, making it a pesto tomato sandwich!

This app is useful, but also frustrating. If it can store my name & amount of my annual savings, then it should be able to also remember my preferred store and previous purchases. We use this app to save time, to make more efficient use of our time off work & to help restore some quality time together when we are off work. The recent app updates are now necessitating additional time to be spent re-creating my grocery list & even having to re-select my preferred store. When searching for grocery items or when reviewing e-Coupons, after looking at a specific item, it takes you back to the very beginning of that page, not where you had just been within the app—this means you must take additional time to find your way back to where you had been. It is very irritating. In the time it takes to re-create my list, I might as well just physically shop at the store. Hoping that Giant Eagle will quickly improve this app. We love Giant Eagle; however, many competitors are now also offering curbside pickup & home delivery options... it might be time to consider trying some of them.