Fios TV Mobile

The newest interface is awful… It forces you to watch just one sided landscape when download it on an iPad. You have lost the ability to go back and rewind a currently streaming show by either 10 seconds or manually buy the red slide bar at the bottom that we used to use. It is the worst thing Verizon has ever done, and if I weren’t ready to cancel Verizon before this app downgrade, I am about ready now! This Darlin’ on the go option was the last potential benefit of having a cable subscription and they just change things, for the sake of change functionality is less than it was before not more. No volume or mute control; must watch only counterclockwise landscape; visibility to shows, descriptions, content, my guide all basically destroyed. Why would you continue to stick with this failure considering all of the massive amount of negative feedback. Why on earth won’t you go back to the old app and give us all of the functionality that we used to have?? The costs surely cannot be worth the loss is subscribers and the salaries to replicate functions that’s we already had previously?

This app was advertised to me (by the installer, when we ordered FIOS) as “allowing us to access our FIOS media ANYwhere!” Nothing could be further from the truth. Occasionally, it works brilliantly! Especially, when I’m HOME… and could be viewing things on our online TV and FIOS box, if I wanted to. But when you NEED it… when we were at our son’s house for the weekend, and I wanted to watch the F1 race… I find that there is “in house” content, and “out of house” content! Guess which one Formula 1 is… and virtually ALL of the stations I wanted to watch? Further, when I was on my son’s 500Mbps (FIOS also, by the way) network, it would frequently give me the message that I was “not on a network”… when I was, and am, very MUCH on a network! ONLY the Verizon Mobile app didn’t know it! The final straw was that when I finally DID get onto FIOS mobile, once… and was able to access RECORDED (ONLY) F1 footage, for some reason this poorly written app would not recognize that the iPad Pro I was using had AIRPODS set up as the audio output feed. I could watch, or listen to ANY other media, and the AirPods worked fine. But with FIOS Mobile, the audio ONLY would come out of the iPad Pro speakers… to the annoyance of all around me. Verizon, spend some time with this app! It is not worthy of your name!

My ability to create favorite channels on my iPhone and iPad devices does not work. I have been trying to get ‘Support’ to solve this problem since... September. Yes, you read that correctly: <September>. To no avail. I have been given instructions on how to solve the problem that are ineffective. I have been assured that the problem has been ‘elevated’ to a higher management level. No change. I have been assured over and over again by customer service personnel that <they> have assured by the developers that they have been working on the problem, and it should be corrected by a certain date. No change. I was most recently told that there is an upcoming update that will solve problem. The update came and went. No change. On top of all the above what has really gotten to me is the indifference. After awhile, trying to get a response from the support function within the app is met with complete and utter silence. They. Just. Stop. Responding. I used to regard customer service as one of Verizon’s strengths. No more. I am now actively looking for alternatives. This long-time, loyal customer is fed up.