People's Choice Credit Union

People’s Choice revamped internet banking over the weekend just gone (13 - 15 October 2023) and now it is intolerably slow to use. The circle just keeps spinning…. 😴 Please fix it. Hang on, how many times have I said this already? Considering how dreadful their in-person service is these days and that their phone service is now provided offshore by people who don’t even have the training to handle queries and always need to escalate… AND that I can’t get my business statement through the post until the month is nearly up because it’s not even prepared by mid-month… I’ve got my shoes on ready to run away.

Hi Guys, sorry. I looked for a developer email address but couldn’t find one and I’ll happily update my review when the app is fixed. The entire left hand menu in the latest release on iPhone X is just... gone. The final payment confirmation screen is also unintuitive and while it shows the menu button on the top left I can’t tap it. Took me a minute to realise I can only leave that page from the button in the bottom right. The previous release had some major startup performance bugs which appear to have been somewhat addressed but was still the good old app that it was. My FaceID has also been deactivated but without the main menu I can’t even attempt to turn it back on. Worst time for it as well being the Easter weekend. Have loved the app up until this and the last release so I have faith! Edit: Updating my review as the app came good on its own. Really appreciate the response.

Update on 27 April: I got a message from the developer saying they know about the problem. Terrific! After 2 weeks nothing has been fixed. I have to continually reboot my phone for the app to work properly. People’s Choice claim to be member focussed, time for their board to seriously consider whether that is really happening. The problems with this app have been ongoing for at least 6 months. It used to crash frequently, now it just does not work properly as described in my initial review. It is just not good enough, we rely on these apps daily, it’s time to review the quality control processes as a matter of urgency. Initial review: This app seems to be getting worse with each update. So bad that I might need to change banks if not fixed soon. The menu selection was simple and easy to see and find, now functionality has been reduced, menus are hidden and not logical.