Netspend

I’ve been with Netspend since 2007 and have pretty much been a satisfied customer. But the past year I’ve been very disappointed, to the point that I’m considering completely closing my checking and savings accounts. Here are the 2 main reasons: 1) the app is always lagging, seems to take forever to just login. Even with face recognition I still get the spinning circle showing it’s trying to load the page. I’ve deleted and reinstalled the app many times and still have issues so it’s not my phone, its not my WiFi, it’s the app that’s the problem. 2) the app itself is boring and archaic. I have an account with Chime and their graphics are interactive, engaging, smart, and fun. Netspend get with the times. Your competitors are leaving you in the dust. Reason #1 is actually the primary reason I’m wanting to fully transition to the competition. When I need access to my account I need it right then. I shouldn’t have to close the app multiple times and try logging in again. Or have people waiting in line behind me because I can’t open the app. But I will say a positive for Netspend. As a prepaid card company they were kinda/sorta quick in updating their service for Apple Pay use. Another plus is getting text alerts for all transactions (something Chime doesn’t do). Hope the gurus at Netspend read this and make improvements soon.

The card service Netspend frauded my account no less than 5-6 hours after purchase and depositing the max 24hr allowable deposit of $7,500. I did not get a chance to spend one red cent before the account was labeled as fraud. They claim that they need to call you from their own phones to verify your identity but magically no call ever came. I spent approx. 1-2 hrs arguing with the reps and supervisors. The next step of identity authorization was to send them copies of my social security number and addresses to verify my identity. I declined. However, to even talk to an agent you need to enter the card number or social associated with the account. If you ask me, they purposely frauded my account to potentially gain physical copies of my personal information in order to further fraud me. when I refused they notified me that I would no longer be able to use Netspend services as a result. DO NOT EVER USE THIS COMPANY OR ANY ASSOCIATED AFFILIATE COMPANIES. I'm away from home working, cashed a check and wanted to put it on a debit card as to make online transactions, pay bills etc. now I can not do that. while waiting 7-10 business days for them to issue me a refund check, I'll have to make another 1-2 hr drive into the next city in order to obtain a card with another brand. PLEASE DO NOT SEND ANY DOCUMENTS TO THEM. My identity was already verified initially to even get the card and deposit money on it. DO NOT DO BUSINESS WITH THIS COMPANY OR ITS AFFILIATES. One star because I am forced to.

I’m so upset and annoying with Netspend I been with u guys since 2009 and have two direct deposit every week I lost my card and I ask for a new one to be expedited because I had no other way of taking money off and most of my money is tied into this bank well they told me I can’t get it expedited cause I don’t have that feature and I don’t understand when I was paying from my account the 25 to do it to say the least I was told there was nothing they could do and now I have to wait on what I work hard for mean while I also lost my citi bank card which doesn’t hold much but when I called for a replacement I got it next day no charge unreal I don’t suggest to anyone putting all ur eggs in this basket cause if u loose or damaged ur card u will be waiting 10 business day for a new one smdh I’m thinking about taking all my money out and just close my account when I do receive my cards smdh cause of this issue and I really did like u guys that’s why I stayed as long as I did but with this it’s a disappointment