Flare Account

I recently ran into a problem trying to transfer money into my main bank account not this one when all of a sudden a message pops up on the app saying I need to call customer service regarding this matter and immediately I was treated like I’m a criminal and told they have to transfer me over for verification they didn’t want to talk to me but insisted they had to transfer me over for verification, verification? For what? They can better assist you, I’m like ok sure all to be transferred over to a lady who told me, I am going to send a link to your number on file for you to do the verification, I’m like ok, thinking everything would be ok. Umm no, I sent the information and was told they need further verification for an account that I’ve had for 4 years that my direct deposits from work goes to. I have bills that need to be paid from the money in my account they have taken over. And a day later still no resolution and after being told my drivers license couldn’t be used they then requested for me to send a bill showing my address all for me to be told I need to need call the risk team in the morning after a person corresponded with me past business hours through email all to be told to contact the risk team huh, which further outraged me to be treated like this after all these verifications and still no resolution, I am very upset and confused . I’ve never had this problem, Very strange and don’t know why me? All I need is my account unlocked so I can get my money….

After reading the reviews I was not sure I wanted to upgrade and possibly risk having a bad experience, especially when it involves my hard earned money! But I trust my tellers (such lovely ladies) at my local AC and she said she has a flare Acct and has never had any problems so I was in! I haven’t had any issues, in fact, I’ve found it much easier to find solutions within the app I.e. contacting customer service or trouble shooting or pausing my debit card at the touch of a button. **most importantly: their customer service** I always seem to luck out ending up with a wonderful customer service rep every time I need their help. Special shout out to Janileth, the lovely lady that helped me today. So patient and kind and listened to every word to better address😊🙏 my concerns. So the five star rating is heavily supported by her efforts. Thanks to you all

I recently just got my relief census check in the mail from this corona virus pandemic. And was not able to receive my money in cash when I went into the Ace store in my area to cash it. first I was only able to receive $80 in cash out of $1200 . The rest went to my account. Only used $400 to get groceries and things that family needed because of money struggles from losing our jobs. The following day I go to log in so that I can transfer money to start paying bills and my account was locked and told me to call. They had the nerve to say that my account is no longer available and I am never able to have an account with them again. And that they will send my $800 left in my account to me in the mail. The worst part is they could not give me a reason to why my account was removed all of a sudden and now I am stuck with no money. No card. And no way to pay my bills. If I do not receive my funds in 7-10 business days there will be a big lawsuit!!!!!!! Because this inconvenienced not only my life but my family and my children During a worldwide crisis.