LUXY Ride - Book a Chauffeur

This is by far the best service. The pricing beats the competition and the quality of service is top notch. The entire concept of this great. It’s like a hybrid of a premium car/limo service with the app and convenience of something like Uber/Lyft. I made a critical error during my booking and a real person caught it and notified me of the problem. They were able to correct it within seconds and update the booking in my app all while being super nice about it. This totally saved our family’s vacation.

An update on pricing versus UberX. I recently compared the cost of having Luxy take me from home to JFK and from LaGuardia home and the price was virtually the same as using plain old UberX. Price isn’t much more than regular Uber from my house and I know I’m getting a new well maintained car driven by a professional driver. If you need to call their office team they are terrific. Best of all I can book a car anywhere in the country from one app. No more figuring out how to get from the airport to the hotel and back again!

I use a lot of black cars for myself, family and company for transport to and from the airports in the nyc area. I understand air travel related auto transportation is always tough because of flight delays , connections , etc, so I’ve always followed the mantra of communicating early and often to our car companies. Some employees and I were returning from international work travel. We had booked our outgoing and return airport transportation via Luxy. The trip out was fine, but the first leg of our (12 hour) return air travel was delayed six hours, endangering our connection. I immediately notified Luxy of the change. Surprise surprise the leg was delayed further and there was no way to make our connection. I immediately notified Luxy. The airline did not immediately rebook us on a new connecting flight. Because I didn’t have this info, Luxy refused to make any changes to our car reservation and the poor driver still showed up at JFK (despite Luxy acknowledging their understanding that we would still be on the other side of the country). They refused to adjust our reservation and charged us regardless. Zero stars for these guys.