ExecuCar

This app couldn’t be better… seriously, so user friendly. I love when I go to flight information and I give my date of arrival and arrival time, answer what airline I am coming in on… and up pops my flight number perfectly! Only have used ExecuCar twice before but 100% satisfactory. Can’t imagine anyone better. Years ago, we were arriving close to LAX, just got off 405 and traffic was just awful… the driver just headed in a different way and we were curbside in 10 minutes! You know that good feeling when you arrive? This was x 10!

ExecuCar/super shuttle is a scam. They use multiple names and services as well so beware. I reserved and paid for a trip from MSP airport. Upon my arrival at airport, someone called me and in very broken English said my driver asked him to call me and say he could not pick us up because "he had to go home". The caller could not offer alternate ride or suggestion. I called the 800 number, waited on hold 15 minutes - they never answered. Then the same man called back and said "you must find other ride, my friend cannot come". I found an Uber. Another 30 minutes passes, and the automated text from company indicates I did not show up for my ride (this way the will say they can charge me). I tried to email the company as listed on the confirmation - email bounced back as invalid. I texted any and all numbers they used and had no response or try denied knowing what happened.

Let me explain how this company and its parent company SuperShuttle work. You will use their apps to pre-pay for your ride. They usually get you to the airport no problem. But good luck getting back home. They know that you do not have to make a flight when you get back. So they have no problem making you wait and wait and wait as last minute clients need rides. Because you have already paid and because you don’t have to make a plane when you come back from your trip they will put you on the back burner again and again and again and keep taking new fares until they have an opening and then they will come get you. this has happened to me twice now. Just the other day I arrived at LAX and received a message from them saying that they will be about 45 minutes behind. OK fine… Even in legitimate cases this happens sometimes. But Three hours pass and nothing from them! I had to Uber home. $150 Uber! After I paid these idiots $250 for round-trip including tip! it has been two days now… They have not contacted me in any way. Completely abandoned me… Why not they’ve got my money.