BOS:311

This old Bostonian is delighted with the convenience of the 311 app. I’m grateful to the folks in the Menino and Walsh administrations who centralized the reporting process and then automated it! And I’m confident that the Wu administration will continue to improve it. As others have noted, the app’s ultimate effectiveness depends on the responsiveness of the various departments. Issues are usually addressed promptly. When they aren’t, I follow up with another 311 report.

App is slow to load. There is no way to report or request any cyclists/ bike lane/ bike infrastructure issue through the app. It’s like cyclists have been excluded. How do you report blocked bike lanes, bike rack requests, bike lane safety improvements, etc to the city of Boston? There seem to be a lot of categories missing from this app that you would think should be there.

Some things take awhile from the city, but other things have gone very smoothly. The issue I just submitted - my Christmas tree not being picked up by recycling - was resolved within an hour. Impressive! Sure, some things requested take awhile, but multiple requests I’ve put in have been handled in what I feel is a timely manner. Thanks to the 311 crew for doing what they can to keep improving the city.