CitiBusiness® Mobile

It was very difficult to reach the Tech Support and in spite of reaching the Tech Support I was placed in hold for more than 90 minutes earlier today afternoon and the line got cut off, but the representative who came in now at 9:30 PM Eastern standard Time was very helpful to solve the problem and he was able to solve the problem. Thank you.

One of the least intuitive and user friendly app I have ever encountered. Mainly trying to use it for mobile check deposit so I don’t have to keep going to the bank. First it took weeks for the remote mobile deposit to be implemented, then once it’s set up, I had to struggle through the phone tree to get someone who can walk me thru making the deposit because guess what, the reason why I can’t make the deposit is bc I have to select my account via a link that doesn’t look like a link, then toss a dice to see if the app would accept the check that I just took a picture of, and maybe 70% of the time it will go through on the first try. Since Monday, the deposit icon cannot be accessed so the one and only purpose I use this app for is rendered useless. Tech support wasn’t even aware CitiBusinessMobile can do remote check deposit. Go figure.

I just got an email saying this app had been updated but it’s still very antiquated. It’s almost useless for me — I can look up the balance but the main thing I want to do on mobile is deposit a check which can’t be done on this app. So I have to log in to the personal Citi mobile version with my business credentials in order to deposit a check. Which them means the personal app doesn’t remember my credentials or ask for my fingerprint when I want to log in for my personal accounts. I’ve had my personal accounts with CitiBank for many years but if I had known how clunky this app (and also the business web version) was I would have opened my business account at a different bank. I work in finance and log in to many financial institution websites - Citi Business is the worst one I’ve ever seen!