Traya: Hair Loss Solutions

regarding my recent order placed on 23rd March, which has still not been delivered as of today, 1st April — a delay of over 9 days. When I contacted your customer support helpline to follow up on the delay, the experience was deeply disappointing: • The representative was unable to provide any specific information about my order or the reason for the delay. • Her only response was that she would “raise a ticket” — with no timeline, resolution, or accountability offered. • When I requested to speak with a supervisor or manager, I was flatly told that this was not possible. • She continued to repeat that my order is “out for delivery” — information I have been aware of for the past 3 days, which does not constitute a resolution. This level of support is completely unacceptable. If your customer service team cannot answer basic queries, escalate calls, or resolve issues, it raises serious questions about the purpose of having a helpline at all.

Nothing updates properly including your prescription. Several bugs and App is slow at many screens!

Stop spamming the user with these notifications. It’s not even 5pm and I have received two sets of notification 18 times. I have placed the order. Current Status is order is packed. But the cart is still showing the items. So I keep getting a notification of completing the purchase. Fix this mess guys. Amateur hour!