MEDIBHAI

You are tied up with CMMI L5company and you do not provide proper reimbursement options for medicine, lens, diagnostic,dental and others. For diagnostic, lens, dental we need to go through the list of option provided by you only, but where as hospital will guide us to go for diagnostic or other things within their hospital only, where we do not have option to reimburse, which is pathetic, really I do not find proper hospitality with you. Please upgrade yourself and your application too.

Extremely disappointing experience. I purchased the MediBhai Essential package, but there is no clear information about which medicines are actually eligible under the medicine wallet. Most products show “Excluded benefit,” even after uploading a valid prescription. Customer support couldn’t provide a list of eligible medicines and asked me to contact my employer for cancellation. I submitted a cancellation request through the Benefits team three days ago and still haven’t received any response. The lack of transparency and poor customer support make this a frustrating experience. I would not recommend this service until they improve their communication and support.

There is no proper customer care number. And even if we email on their given email address and writing out everything they will call and bother and do not respond when we call back. I have ordered 2 tests - for which I made payment from the wallet and have taken only 1 test and cancelled the other. I have not received the refund nor I have received the long chasing bill invoice for the test taken. I need to submit the bill in my company for claim. It’s been 2 weeks now. No proper response. Their app is not efficient. The order details are not reflecting correctly.