App Profile: Canyon Ranch

jd2020

Rating: 2/5

Lots of good info and scheduling functions in the app. But it takes 30 sec or more just to load an event descriptions. Why? All this info should be pre-downloaded for my stay. Then to book an activity takes another 30-60 sec. It’s like using the internet with dial up. What should take 5 min ends up taking 10 or more! Ugh!

Bbbb12987

Rating: 1/5

I’m so tired of getting the “oops, something went wrong error” this has happened over several visits over the past year or so. Every time I talk to someone at Canyon Ranch about it they have a different theory on why I get this error. My friend gets the same error. Sometimes you get the error and the item adds to your schedule anyway, sometimes it doesn’t. Canyon Ranch gets the prize for the most nonspecific error handling, at least give me specifics on what went wrong! Update a year later- still going wrong. Booked my stay and so did my friend and neither of us have our stats showing in the ap. Contacted Canyon Ranch and told “sometimes the ap has technical difficulties - we’ll pass the message on.” It’s not sometimes - it’s MOST times!

Nikko_FL

Rating: 1/5

What an absolute shame. Such an amazing resort, services, service etc - backed by a juvenile, amateur app. Please let your developers how they think it is acceptable to have a 10 to 15 second load screen on every single fricking activity. How is this even possible? You’re serving static data - it should be instant. You’re not dealing with millions of concurrent connections - why so many errors and load screens?’ Why does a confirmation to remove or add take 10+ seconds? You have a native app - why not use notifications to remind on session times, why not direct users to their activities using the map and real time navigation. Easy fixes but whomever is responsible should be fired