Clear Minds - Hypnotherapy

I used clear minds back in 2022. I decided to check it out again. When I went to sign back in, it said my user name did not exist. I was prompted to create a new account and offered a free 7 day trial. So I figured sure I will give it a try. I get an email said I was charged for an entire year, no free trial. I reached out to customer service and they said since I used it in 2022 I would not receive a free trial and they would not refund me my money. Why would the system not recognize me signing in, and allow me to create a new account with the same log in email and offer a trial then? What a terrible customer experience and dirty business practice. I tried forgot my password multiple times with my email address and was repeatedly told, no user exists with my email.

Decided to try this after the new year bought what I wanted on my computer download the app and the program I got was there waiting for me so far all was going well and I have noticed some changes to my daily habits. There was one lil issue but it was taken care of thanks to their customer support.

I initially came across an ad for one of the “packages” on instagram and did a little digging that led to the app which seems like a hands down better value (I did the trial, and initially planned on canceling but decided it the sessions were surprisingly effective). I really like the sessions and even the guided meditations (and I’m someone who has tried guided meditations before but these do seem much more effective IMO). So overall so far I’m getting good results. I have some reservations though… 1. If you access a package through the app subscription it will give you a link to the pdf instructions which gives a helpful schedule to follow and some general tips to get the most out of each session but this information could be more detailed. For example it will say “try not to do more than 2 sessions a day” - why? Does doing too many in a day cause the brain to become less susceptible? If so is it best to try to space out sessions more? It does make a distinction between hypnosis and guided meditation tracks, but mainly my question is why isn’t the general information somewhere on the app? And specifically the “2 a day limit” could be fleshed out a bit. 2. The instructions (which again I can’t stress enough that I think they should be easier to view on the app) acknowledge that you might fall asleep during a session. This has happened to me a few times. I don’t mind it, but I would like to know if it means the session is more/less/equally effective? Should I redo that session? 3. I would love to see information on the therapists - who are they and what are their qualifications or even just how long have they been practicing?