TREAT: Play & impact REAL dogs

I started using this app over a month ago, and initially it was WONDERFUL, so I subscribed! Then, on June 11, something happened and I stopped getting in-app notices that my packages were arriving at the shelter. There were other bugs as well, such as my dogs disappearing and/or their accumulated points just not being there at all. I DO have the most recent version of the app, and am using it on an iPhone 17 with OS 26.5.1, and your info in the app store claims that the app should work on my phone. BUT I HAVE SENT AT LEAST A DOZEN PACKAGES TO MY DOGS AT MY CHOSEN SHELTER AND HAVE NOT GOTTEN EVEN ONE NOTIFICATION, EITHER IN-APP OR PUSH NOTIFICATION DIRECTLY TO MY PHONE, THAT ANYTHING HAS ARRIVED. It's been two weeks since the app stopped working properly, and even deleting it and re-downloading it does nothing. I've emailed the support staff several times, identified myself with my User ID, and sent screenshots showing the problems, but haven't heard anything back in over a week, and am now on the verge of cancelling my subscription and just donating directly to the shelter. What is the point of using this app if we don't know that the dogs are getting the food? PLEASE FIX THE PROBLEM! I love playing with the dogs in the app, but I'm not going to keep giving money if it just disappears into a black hole.

Now first of all, this game is super sweet. I love how you can play for FREE and actually help shelter dogs in need. I do understand that kibble is more expensive than treats which is why we’d have to pay *real* money but, I think maybe we should just be able to do double or even triple the work so that our gameplay is equivalent to at least a small bag of kibble. Personally, I don’t *love* having to watch ads back to back for more rolls. Suggestion: I’m not against this idea and I get why it needs to be included with the game however, maybe there could be another way to earn rolls. At least 1-3 rolls a day so that it doesn’t replace the ad feature. Last thing: So I noticed that 2/3 of my shelter dogs aren’t listed as their correct breeds. While this doesn’t affect the actual game negatively, I still think it should be fixed. Not only because it’s a little off but also in case someone who is learning about dog breeds can get correct information! Suggestions: I know that the graphics/models aren’t the purpose of the game. I get that most of the coding goes into the kibble/ship/deliver system. *But* if you have time or if it isn’t too much to ask for then could you add more dog features? I mean how some dogs have standing ears but their ‘mini size’ will have floppy ears. And I haven’t seen a Dalmatian in the game but I think it’ll be all white instead of having their signature spots. I’m not asking for exact replicas but it would be nice if the dogs were able to have a little more inclusive features. Summary: Overall this is a really great game and it’s not bombarded with ads unless you WANT to watch them. And I think it’s super cool and special that you can actually help dogs in need from your own device. It has a cute style and I would love to be able to help as many dogs as I can.

I love this game, I work with rescue dogs myself and I love helping the dogs. This game is a great way for the rescues to gain supplies for all their current pups, as well as helping them bring in new dogs. I enjoy playing with each dog on the game and earning food and treats to send to them. I also like that you can bond with the dogs you get, the more bonded you are the more likely they are to get infinite health so you’ll never lose them. The only things that bother me in this game are the dog’s coat colors and health. The game offers a very limited variety of coat colors, most of the dog’s characters look nothing like the dogs. I’ve been playing this game for months, never had an issue with their health until yesterday. I have a routine where I feed them and get their health up to 100 every morning after I get up. Yesterday I fed them like normal but with 2 hours they all dropped down to 5% health and I almost lost all of them. I was at work when I noticed this and had to hope they would last until I got home because again, I work with dogs and don’t have time to sit on my phone all day. This morning went to feed them again as usual and they’re all still at 100 from when I fed them the second time yesterday. There needs to be a more organized way for the dogs to lose health(over a certain number of hours, etc.) because I know I’m not alone when I say I can’t be glued to this game 24/7. I love this game but it’s a game not a lifestyle.