Rabbit: 15 mins delivery

I made an order and chose relaxed delivery (1-3 hours) because I was not in a hurry. Delivery status indicated my items were packed. As delivery time nears it keeps changing and getting postponed. Two hours after the initial delivery time customer service calls that they cancelled my order because the items were out of stock and one item is ruined and cannot be sold. No offer to deliver the next day, or compensate me for my lost time. I went back on the app and all items I had selected were available and not marked as out of stock. I chose another delivery app. Not going back to Rabbit.

My experience with this app has been frustrating. I placed an order and was left waiting for 5 hours, only for it to be canceled without any notification or reason. This poor service and lack of communication are incredibly disappointing. I would not recommend this app to others based on this experience.

The order actually arrives in 20 minutes, with a professional delivery person. But they also have a huge selection, including products from Gourmet Egypt. Hopefully they can keep it up.