Dierbergs

I was in the Eager Rd Store 2 Sundays ago. I went to the Deli Counter to purchase the Oven Fried Chicken. The person that waited on me seemingly came from the Seafood area. I told her I wanted the 8 Piece Oven Fried Chicken, she immediately became RUDE and stated she didn’t have 8 pieces dark and she was not going to substitute any other pieces, she said this in a very rude manner. First of all I had said nothing about her substituting anything, after she said that - I told her that in the past, others had. I truly didn’t want other pieces, however, it would have been okay either way. After she continued to make such a speciation out of it, I told her I would wait for the gentleman to help me. He came over was very nice and told me there were 8 pieces dark, but he only had 2 thighs and 6 legs if that was okay, I told him that would be fine. She immediately came back over and took him to the side, seemingly unsatisfied that he was preparing the pieces I asked for, she was also talking all over the box of chicken he was preparing and I asked her to please stop talking over my chicken. As I approached the Check Out the Cashier was very nice, she asked How I was doing, I told her I was okay prior to the incident concerning the chicken. I was on the phone with my Son and he told me to be careful, maybe I shouldn’t report it because the employee might try to retaliate against me in the future. I’m reporting it now because when I returned home, I couldn’t eat it thinking of how she had talked ALL over it, I told my other Family member we won’t eat it and I will return it. I am very busy, I take care of a Family member that loves Dierbergs specialty foods, I returned to MO after 30 years away, to help this Family member and I don’t get paid to do this. So I’m already going through enough than having to have encounters at the store.My Plan is to return the Chicken and I’m sure Dierbergs won’t miss the money I normally spend there. I just didn’t want to disappoint my Relative.I have tried to change my phone number on the Rewards and have been unable to. I called in Last week about the incident and to get help changing the number, no one from Customer Service or the IT Department called.

As a frequent shopper, I’ve observed that the Dierbergs app lags behind its competitors, notably the Schnucks app. It’s surprising, given Dierbergs’ reputation for quality in their stores. A more user-friendly and efficient app should be a priority to match the in-store experience. The recent Version 5 update, while an improvement, still falls short in key areas. For instance, the inability to unsubscribe from marketing emails due to a glitch in the selection box is a significant oversight. It raises concerns about either the skill level of the app development team or potentially outdated approaches in app design. Investing in more experienced developers or updating the development approach could be beneficial. Another critical area is the rewards program. Currently, it feels underwhelming and could greatly benefit from a revamp. Implementing a more engaging and rewarding system could enhance customer loyalty. Additionally, consider conducting focus groups with actual users, rather than employees, to gain genuine feedback. This could provide invaluable insights into user needs and preferences, leading to a more user-centric app design. Overall, Dierbergs has the potential to create an app that reflects the quality of their stores. Prioritizing user experience and functionality in the app can significantly improve customer satisfaction and loyalty.

This is better than the old app, but there are a still couple major things that need to be improved. I like that I can put my shopping list in the order of location in the store. But when I search for an item (for example, apples), I want to be able to see the options WITH PRICES before choosing one to add to my list. There is no way to view a particular item (that I can figure out, anyway), so no way to compare brands and prices. The only items you can actually see are the ones that have coupons. Also, if you try to search for items from the home page, you either get no results, or very few results. You have to go to your list and then search for items in order to get all the products that fit your search terms. I find this app so frustrating to use that I actually use Schnuck’s app even when I am shopping at Dierberg’s, just so I don’t have to go through the trouble of searching for things and creating a list in two apps. Maybe I’m just missing something, but if I am, it shouldn’t be this hard to figure out. Schnuck’s app works great, and I have used other grocery store apps that work great, too (Ralph’s, for example). I was really excited to try this new Dierberg’s app, but overall I’m still disappointed in it. 😒