WesBanco Consumer Mobile

Much trouble making the transition to this new platform. Went to the bank, the IT persons took 30 minutes for him to get online while in phone conference trying to fix his problems before helping me. As I waited more people came into the bank, everyone had issues with accessing their account. There is no homepage to navigate the program. Basic functions are hidden in + or more at bottom of page. Finally had to install a new app which was not on the instructions. The old app would not work with this new mess. Fix this!,,,,,,

Over all the new app flows better. One thing I miss, however, is the “spendable balance” feature. Previously when showing account balances, the figure for your checking account would include a second “spendable balance” figure: the amount in your checking account minus any pending payments made through the Bill Pay function. Please consider adding this back in. It was an additional check for spending that I found extremely helpful. After posting the above I was contacted by the developer with the following: “Personal Finance offers a lot of great features to track your spending and other budgetary needs. Please give it a look and let us know if we can help you with it. Thank you!" While an actual response is appreciated, said response was not particularly helpful. I know where to find pending bill payments. I know where to find my account balances. And I know how to do the math of subtracting pending payments from the current balance. The genius of convenience which “Spendable Balance” was, was that it appeared on the opening screen. I didn’t need to dig through the app, find the figures, and do the math myself. It was quick, convenient, and eminently useful: everything an app ought to be.

I was attempting to prepare my mother’s computer after the changes recently made at Wesbacno. My name is on her account too so I really did not anticipate issues. I put in the required information…name, account number and last 4 digits of her Social Security Number. Then I needed a security number but the system said my cell number was not accepted so I called the number given and waited and waited until the line just went dead. I waited over five minutes with the dead line and hung up. I called again and waited and waited until the line went dead once again. I gave up and called our local Barnesville Wesbanco. No one answered the phone but asked for a message. I left a message and my number at around 2:00. It is now 4:10 and I have received no return call. If this how WesBanco prepares for some changes, I cannot imagine what they would do in the case of an emergency. I was with First National Bank in Barnesville but started with Wesbanco when it opened here. This is not the first large issue I have had but it will be the last. I am moving on and would NOT recommend this bank to anyone, not a child learning about savings or an adult looking for a bank for their living needs.