Staples - Deals and Shopping

My title says it all. I just wanted to browse, see if a specific item I’m looking for is even carried. I was required to install the new app before doing anything. Not an update, but a new app. Likely different and “improved” and also likely to slow me down when I’m in a hurry and just checking on one item. Then it wants my login. I didn’t feel like searching for it just to browse, but there was an option to shop as a guest. Great! Then it requires location. Why? Doesn’t matter since I shop online and get delivery. If I’m not even home, connecting me to the wrong store will be worse than useless. Why not give me the option, in case I want to physically go to a store to buy something? And a pet peeve, it won’t display landscape and forces the portrait image what I consider upside down. Call me weird, I just like to have the home button on the right or top - easier for a right handed person to use. Well I choose not to give my location to Staples when they don’t need it. Imagine, not being allowed to even enter a brick and mortar store without showing ID? It’s the same with these unnecessary and cumbersome impediments. So guess what? The time I would have spent dealing with your oh so lovely brand spanking new app, I’ve spend writing this negative review. You don’t get my demographics or my sale. Seems like a fair decision to me. See ya!

I can’t begin to say enough good stuff about that store. I’m fretted every time I walk through the door. The employees are Always pleasant and eager to help throughout the store. The Copy Center is my all time favorite place for when I need help.. the employees there are over the top Great! You talk about knowing your job, doing outstanding work, high quality and pride in doing the job best they can! You can tell the Store Manger is also doing outstanding work. The employees always say how they love their jobs and they boss is great to work for. I have personally worked with store manger Cory Thompson on many many projects. He cares about every customer that walks in his store. Busy as store manger’s are he always takes time to help us customers. If I had to pick the best staples… Well the Great Falls one it Amazing! Just a note I have worked for this Staples many years ago and many of my family through out the state. We all Pick Great Falls!!! Please thank them for jobs well done!

This new Staples, easy rewards app is useless. I have been a Staples plus member for at least a decade, and I shop only at one store, my local store. However, in looking at my information that supposedly transferred from the old app to the new app, there is no information under ‘In-store purchases’ except the words “It looks like you haven’t made any in-store purchases”. What the—?? I just recycled, several ink and toner cartridges for rewards, but there is nowhere in this new app to review the rewards from the old program. Under the FAQs I found the following: Looking for your remaining Staples Rewards? Your earned rewards from the Staples Rewards® program can we found in the Rewards center, in your February eStatement email or in the Staples® app under Account, then Other Balances. Only problem was the Rewards Center was devoid of any information (‘You have no rewards’); and in the new app under ‘Account’ there is no ‘Other Balances’. I don’t know why the developers felt the need to completely retool a program that arguably lots of loyal customers loved, myself included, into this clumsy, user-unfriendly, self-promotional tool. Hate to say it, but unless y’all can fix this disaster, Office Depot may soon start to see a lot more business—including mine. There’s a good reason for the old adage “If it ain’t broke, don’t fix it”; you would do well to heed its advice.