Happiest Baby, makers of SNOO

Updating my review from two to one star because you recently logged me out, literally while I was trying to soothe the baby, then when I frantically managed to log back in the first thing I notice is you put the ability to lock a speed level behind a paywall. Terrible. Hope you enjoy taking my money I guess. Glad I won't need this thing for much longer as I'm sure you'll find more ways to ruin the experience sooner than later. Original review: For the love of human beings without needle thin fingers, please make the target area for your SNOO buttons BIGGER. The bassinet itself works good for our baby but none of the sensitivity levels seem to calm him automatically so we're more hands on with manually driving the different levels. Seems to work better at calming him sooner however it's extremely frustrating trying to tap the tiny "up" or "down" or "lock" buttons in the middle of zipping up the baby into Snoo sack or while we're half asleep fumbling with the phone at night. I miss about 2 or 3 times before getting a perfect tap on those little circle buttons. Would definitely appreciate a healthy 20-40 pixel padding on these buttons outside of their nice circular frames! (No need to make the icons bigger.) Let's go SNOO UI team! Let's get this improvement out of the backlog and scheduled into this week's sprint!

Beyond the disappointing decision to turn to subscriptions, the app itself lacks detail, testing, and offers no customer support for what is now a paid product. For instance, attention to detail: realistically most parents will be entering log data one handed while juggling a baby. Yet logging anything requires stretching across the screen. Make it easy to use one handed! It would be great to double tap the log to zoom in, edit without clicking into five things, and more. Testing: I frequently run into confusing sleep logging with overlapping sessions and I really don’t think they adequately tested this user flow. Customer support: data didn’t load for a full day. Another time the app update removes the diaper button temporaruly. I cannot submit a customer ticket without five pieces of product data, yet I am a paying customer. Three stars because the log is pretty straightforward and does the job. The Snoo control works as expected too. This app saves us from having to use an additional app to log data. I’m grateful I don’t need to tinker with Snoo settings because I fear I would find it confusing too.

We are on our second time Snoo and the app user experience has only declined over the past 4 years since our first. We have bought both Snoos used for half price and resold after - I recommend this as the Snoo is far overpriced for how little customization is offered by this app. There is no way to use the Snoo effectively without this app which continues to decline. The physical product is great but this app alone makes the asking price too high. The most recent app update removed the ability to double tap to zoom into sleep details. Instead they added the ability to track feeds and diapers which is unintuitive and unnecessary. Many better apps like Huckleberry track those things much better, I just need the Snoo to tell me about time in bassinet and levels etc. which is almost impossible to find now. The app has to be manually opened each time to lock the Snoo from automatically turning up levels which should be available as an option but is not. Instead they send me notifications recommending I allow the Snoo to increase speed!! I want to be in charge of how I use the Snoo but it is very difficult to customize. In 4 years the app has added no improvements or increased customization and only become more convoluted and frequently disconnects from the Snoo itself. I wish the app could be as sleek as the physical product and provide me with easy customization of sound levels and motion limits if I want them.