Hatch Sleep

Update: I wanted to update that I am again loving the app again. They now have an auto connect option that lets you default to the device you last connected to and bypasses the irritating additional screen a previous update added. I very much appreciate them addressing this issue. As my kiddo is getting older I’ve started using some of the ok to wake features and those are working great. I like how I can have multiple programs and try and nudge an extra 15 minutes of sleep out of her on the weekends. It doesn’t always work but that’s the kid not the device. After the recent update you now have to start at the “looking for devices” screen every time. I was already lukewarm on the device because it takes a bit to connect EVERY SINGLE TIME even if you just used the app a moment ago and accidentally closed it, but ultimately liked it for the range of sounds and my plan to use it as an “okay to wake” clock in the future. Their new + model is supposed to fix connection issue but that doesn’t help those of us with an existing model. Now their new update makes the user experience worse for existing customers. In the middle of the night, when you’re sleep deprived, now you have to take longer and click through an additional screen to access the app. I can’t recommend this to anybody if they don’t care about the user experience for existing customer.

We love the app and my kids use it every night! The routines work great for us and there are a lot of great sounds and stories that my kids listen to over and over. The thing that would make my experience so much better is if you could see all the stories within a category like Bedtime Story Songs in a list- there are a bunch of stories but you have to click the forward button or the back button to go through the songs and it takes FOREVER and sometimes I cant remember where a song is in relation to the song it is on. Sometimes I have to click through all of them to find the one my kids want. It is really slow to change to the next song and sometimes if you click too fast the song playing will be different than what it says. My kids wish to listen to particular songs and we spend so much time trying to find them every night. I wish there was a list below the Bedtime Story Songs category so we could just click on the one we want. It would also be nice to be able to repeat one of the Bedtime Story Songs over and over in a routine. My daughter wants to listen to the same song like 5 times before going to sleep and it would be nice not to have to change it back over and over. Despite this we absolutely love our Hatch light and it helps so much with our night and morning routine. My kids actually stay in their bed in the morning until their light comes on! Helps prevent early rising!

I have the first gen Hatch and have had a very positive experience with it. However we bought a second gen Hatch for our second child, and it’s been consistently unreliable. Although I have set and reset a schedule for the week, it shuts off every day. The only way to restart the schedule is to unplug the machine and manually restart the schedule. It’s so frustrating. What’s going on Hatch? I see all the other reviews here and on Reddit. I know my experience isn’t isolated. Unfortunately unless the second gen gets fixed ASAP, I strongly advise against purchasing this product. At this point we will probably just use our portable sound machine in place of the second gen. Also the second gen app interface is AWFUL. First gen had a great user interface, very easy. Now it’s difficult to navigate. Why Hatch? Why?? UPDATE: the issue still hasn’t resolved but Hatch customer service has been extra responsive, which I appreciate very much. We are on our way - hopefully - to getting our issue resolved. UPDATE 2: received the new Hatch second gen sent and shipped for free by Hatch customer service, and IT WORKS! None of the shutoff issues experienced before with our first second gen. Very grateful to the Hatch team for following up with me to make sure the issue was remedied.