App Profile: Hyatt Inclusive Collection

leroyNYC

Rating: 5/5

We are just finishing up a fantastic week at Dreams Sapphire. All week we had excellent service from Mardo, Sergio and Moises at the Seaside Grill, Dyana Victor and Jenry at the Indigo Club rooftop, Francisco and Leonardo at the Rendevouz bar, and Denisse and Fabio from the Unlimited Vacation Club team. Denisse, Herbert and Alex from UVC also went out of their way to help us stay an extra day and get treatment for our daughters (10yr) high fever and nausea that caused us to miss our flight. We were really worried and they took care of everything. We can’t wait to come back and would recommend it highly. Thank you to everyone at Dreams for making this long awaited and overdue vacation so special.

55🙂

Rating: 3/5

The app is helpful but not as informative as it could be. The night it rained changes were made but the information in the app was not properly updated. Another chain has access to concierge 24/7 via the app. It is so convenient not having to call or leave the pool or your activity to ask a question or make a request. If this app has that feature, I cannot find it. There should also be better descriptions of events and a daily schedule that includes everything for quick and easy access. I packed for Roman nights but if it was available this week, I could not tell when and where. If it was cancelled, the app should have stated that as well. Breakfast ordering. I could not figure out how to order 1 omelette with cheese, mushrooms, and spinach. Instead I received 3 omelettes. This should be easier to order the ingredients I want in one omelette. There are great desserts here but the app did not have selections for desserts with my dinner or drink options. I loved the comment section which allowed me to clarify my orders and add options that were not provided.

Jillnt

Rating: 3/5

The hotel badly needs an update. All the furniture is old and the furniture in the buffet is stained. They don’t let you bring buffet food to your chaise and if you don’t want burgers or chicken wings for lunch at the outside grill you have to eat inside. There was construction noise the whole time next to hotel that it made eating inside unpleasant. There are few amenities in the room. No Q tips or cotton balls , hair conditioner. When we arrived there were no bath robes, no wash cloths and no bath mat in the room. Service around the pool is basically non existent even though we paid for a cabana. There is a wait for dinner unless you make a reservation at the hibachi table. The kids area is not open until noon!!! Kids get up early!! The entertainment does not start until 8:30 and there is no entertainment in the huge lobby bar at all. The wait to speak with a concierge took over an hour. I don’t know who rated this place but at most it’s a three star.