App Profile: The Excellence Collection

VivBMC

Rating: 3/5

Would be nice if you can make reservations on the app or even add your room to the waitlist. Another bonus feature is being able to order room service from the app.

Justin emert - that’s how mad

Rating: 1/5

Listen if you want to stay here or book your hotel here, don’t. I will be making sure that every single Google search for this app from here on out is terrible. That’s how mistreated i was. And not only me, i had multiple folks in my wedding group be stuck without rooms on check in, be promised rooms they weren’t given, overcharged and under delivered. I want this hotel to know the rudeness they showed me in front of my girlfriend while me trying to be understanding they misplaced information will not be tolerated. I will not stop unless i am compensated for my time & being double charged for my room (which i was happy to pay while They looked into it). This comment will be my warning & my vengeance - looking at you David & Erik.

jermjerm831

Rating: 1/5

Forcing us to use this app has really cheapened the experience at Excellence resorts. I come here to unplug, not to sit at a nice restaurant with a PHONE in my hand. I know that some people like using their phones for everything, but some of us would rather leave the phones in the room and browse a REAL menu. Until paper menus are made available to those of us who don't want to carry our phones, I will not be returning. It's so sad that they did this.