The Excellence Collection

To be forced to take your iPhone and open an app, then select a restaurant that happens to be open at the time, then make sure you’re selecting the right mealtime, then choose what you want to order, etc is NOT excellence nor progress. It’s annoying. I understand they may be saving paper but people come to these resorts for a reset from our digital lives. So this is not a review on the resort but a review on them forcing you to have your phone on to eat.

Most of the reviews on here are either complaining about their resort (this isn’t Trip Advisor) or complaining that they had to take their phones to dinner. App worked perfectly and you can literally just decide what to get before you get to the restaurant. It also tells you what shows are happening and more. Didn’t crash, didn’t glitch. Not much more you can ask for in 2025.

Listen if you want to stay here or book your hotel here, don’t. I will be making sure that every single Google search for this app from here on out is terrible. That’s how mistreated i was. And not only me, i had multiple folks in my wedding group be stuck without rooms on check in, be promised rooms they weren’t given, overcharged and under delivered. I want this hotel to know the rudeness they showed me in front of my girlfriend while me trying to be understanding they misplaced information will not be tolerated. I will not stop unless i am compensated for my time & being double charged for my room (which i was happy to pay while They looked into it). This comment will be my warning & my vengeance - looking at you David & Erik.