Empeople CU

I am just starting with the Empeople System - I was with TSB at Theresa. If I had a problem of any kind with banking, I would call TSB and most times get Lisa. She could always figure out what I needed for help and get it done by phone = that was nice. Now I call the Theresa branch, I get someone remote in Illinois ( that knocks out the hometown touch )! That I miss! Now my gripe = I just got off the phone with a nice lady from Illinois who helped me deposit a check! It should have been easy, but I couldn’t do it and I was getting mad. Enough getting no where. I called TSB, got a lady from Illinois, I walked through it with her coaching me = nice of her. However, I believe it would be MORE PRACTICAL to have the computer give suggestions after a time period of say 30 seconds as to what is needed to proceed to the completion of the transaction. My problem was that I had the check on a yellow tablecloth, the I tried red = would not work. When I went to BLACK, no problem. Now why can’t the computer give me hints as to WHY IT WONT TAKE ANY MORE INFO = thereby, getting me mad!!!

Of all the things in my life, the one thing that I always can count on is my Deere Emplyees Credit Union to be helpful, respectful, and always far above in service and professionalism. Through the 30+ years I’ve been a member, your employees always help quickly and kindly. Whether I’m buying a car, or a home or if I call frantic because of an error I’ve made, your service is quick and considerate. I’m embarrassed that I can’t remember the name of the woman who just helped me through a frantic call as I couldn’t find a deposit and found my account overdrawn. Just as I was being helped, I found the deposit had actually been made and the error was mine. This kind woman helped me in a way that went beyond what I needed and her empathy and kindness brought me to tears. I’m writing this as I wasn’t able to thank her properly because of my emotions but I hope this finds her and she knows how much I truly appreciated her today. In a world where I don’t always know if I trust my government or my healthcare, I have always felt blessed that I always can trust Deere Emplyees Credit Union. Sincerely, Betty A Wood Knoxville, TN

I do not like your updated app. When I am making a check mobile deposit and am trying to capture the back of the check, nine times out of ten, it won’t take the picture. I keep pressing and nothing happens and “Tap to Capture” never comes up or I get a Capture error. Very frustrating!!! Also when I am looking at the transactions in my checking, there is so much extra stuff in the description field that a lot of the times, I can’t tell who the merchant was for that transaction. It would be helpful to maybe abbreviate the words “Withdrawal and Deposit” to make room for the merchants name. When I bring up my online accounts on the PC, it’s fine, I can read the merchant. It’s just the app for my phone.