IHMVCU Mobile

It’s getting easier to work with… With the old app I had the names already in and knew how to transfer money to… Found it very hard and confusing having to re-add those names… in fact, had to visit the institution several times to get it straightened out, but once I did, it’s all good… I found the staff at the locations that I went to were helpful and friendly except for one particular person at the branch by South Park in Moline that seemed aggravated and very impatient… made me feel really stupid… As an older person doing something new is hard and she definitely did not make it any better… I don’t believe I will go back to that location at all even though it’s pretty close to my home… Other than that, though it’s getting better and better the more I explore my options…

It seems like once a month yall do a completely unnecessary app UI update that makes the whole thing run worse. Waiting longer to log in to simply view my balance is frustrating. Just leave it alone for gods sake. As of 9/15 they’ve updated the app AGAIN. And it’s broken everything, can’t even check balances. Please for the love of god, STOP.

I’m a huge fan of the app. It offers everything needed on a modern online banking platform. The only issue I have is IH recently changed how account numbers display in account history. The full account number is masked and only the suffix shows. This makes it impossible to find out where the money came from or went to when you have member to member transfers going in and out of your account. The only way to truly find out is to contact an employee, not with anyone’s time. Please unmask the last four digits of the account number.