MetLife Pet

MetLife insurance is super affordable easy and user-friendly, and the company is very quick with processing claims. They processed and accepted my claim the very next day after I submitted it. AND they even Zelled the payment to my account the very next day. So I had the money in my account the very next day after submitting the claim. I was shocked! I have been telling everyone because that’s exactly what you want when choosing and pet insurance. Our puppy had an emergency accident that cost us $4,500. We wouldn’t have been able to survive financially if we didn’t get reimbursed immediately. I’m thrilled that I chose MetLife this time instead of Aspca pet insurance, which was more expensive and had long processing times for claims and even longer to receive any payment. Additionally, the Aspca app and website had frequent technical difficulties, making it impossible to submit claims for weeks at a time. Thanks again Metlife!

My dog is limping and he’s obviously in pain. My local vet is away at lunch so I decided to use the virtual vet services offered by my MetLife policy. I was in the middle of a chat with the virtual vet when she asked me to record a video of my dog attempting to walk when the chat crashed. I tried to reopen the chat but repeatedly got an error message. I logged in through my computer and the chat feature was not available there either. It gave a number to call for support, so I did. After “troubleshooting” by deleting and re-adding the app, the rep told me that sometimes the chat isn’t available so it shuts down. What I surmised is, the chat feature “shut down” during my discussion with the vet and there is no recourse or support available. They offered no alternatives and the support vet didn’t attempt to contact me via email. The virtual vet support is one of the reasons I selected this insurance and this is extremely disappointing. Now I have to wait until my local vet comes back from lunch and personally take him in. Very disappointed in this non-existent support feature of the insurance.

I have had no issues with my coverage and overall, I am satisfied with the services provided by MetLife. However, I have encountered recurring difficulties with the functionality of the app's features which has gotten worse in recent years. For example, I have attempted to utilize the vet chat on multiple occasions, but have been unsuccessful in reaching a representative. I consistently receive an error message stating, "Sorry, we're off the leash" or something along those lines. Similarly, I have encountered errors in the customer service chat, making it challenging to get in touch with someone regarding any concerns or inquiries. Furthermore, when attempting to rectify incorrect information on my dog's profile through the app, I continue to receive the same error message. Although I was able to submit a recent claim, it is currently in a processing state with an estimated waiting time of 5-10 days for document verification. Unfortunately, the app does not provide any indication of whether I have successfully submitted all the necessary documents, leaving me uncertain about the status of my claim and the accessibility of the information for the company.