Heritage South CCU Mobile Bank

I have used this app for years and have greatly enjoyed the ease of use and convenience that it has had. Recently, however, something has changed and any time I need to use it I have to go through a multi-step login process that I never had to before. Many times it would attempt to launch and throw an error message that required a reset. The error would only go away if the app was closed and re-opened, usually resulting in the same error. In order to reset, I would have to turn my phone completely off and restart it. Then I could go through the multi-step login. I’ll be the first to asmit my phone is old and may contribute to the problem, but it’s strange that it never happened before.

First off let me start by saying everyone is so friendly and helpful. I was trying to choose who I wanted to switch to due to the credit union I was with restructured and their footprint no longer covered my area. After looking at all possibilities, I came to HSCCU and have been blown away with their service. I work in the banking industry for a big well known bank in the southeast and the way things run with HSCCU are like a well oiled machine.

The credit union has issues maintaining this app. The mobile deposits always are difficult unless it’s printed from a machine, the app cannot ‘read’ handwriting well. The credit union’s fix is to mail money to them or come to the bank anyway defeating the purpose of the app’s feature in the first place. It’s gray for looking at your account but it tends to freeze/not load well when it’s raining or is very slow to update. Calling this financial institution leads to snarky comments hidden behind a smile and no real solution.