Wilson Bank & Trust

The app is fine, no real problems. There are a couple of quirks though. One is the issue I had adding my Costco Citi card to bill pay. The app will not allow you to enter the name of the company listed on the bill… after endless attempts I ended up in the bank branch where the helpful employee figured out that it had to be entered as “COSTCO” or it simply would not take it. The second issue was with checking when I saw what looked like a deposit listed as “incoming check”. After researching and calling the bank I found that they label some bills payed as incoming checks? I think both of these issues have less to do with the app and more to do with someone in an office at Wilson bank. That said I do like banking at Wilson and would recommend the bank. But yea…. quirky.

I took pictures of front and back and check marked the square for mobile deposit only and it rejected it saying I had to write for mobile deposit only. I did that and it rejected it again for the same reason. I tried again and it rejected it again. I had to completely back out of my mobile app and get back in to finally get it deposited. Something needs to be done. It is much easier to use my Regions mobile app but I would prefer my money go to Wilson. That is the second time I have had trouble. The first time I just went ahead and put it in Regions. I was tired of trying to get it right.