MatrixCare Clinical

I use this daily for work and I’ve had more and more glitches like part of the screen disappearing or appearing white, booting me off randomly and slow to load pages. I have notified IT many times. They keep telling me to update when updates available but it is not much better. I hope this software improves because it’s stressful to use this 7 days a week for documentation.

Any time I have an issue I get same day (sometimes same hour) response and help. I found that within a very short time of the new navigation layout I was easily able to switch between the visit and the chart. Now if there was a way to save a DRAFT Comm note that would make a huge difference-waiting on hold to speak to a nurse I start to write my note only to have to back out of it to get the patient’s birth date or something is a pain.

I agree with past posts that the navigation of the new system is not user friendly. I would promote returning to the older version as well with the dark and light grey columns, otherwise it is hard to tell if you are in the note or the patient’s chart.