MyBlueKC

We have had this insurance for almost 2 years now, and not once has Face ID successfully worked to log me into my account. It will make me manually enter my password and then a pop up asking me to enable Face ID comes up, but when I hit continue (because my other option is to cancel logging in) it will scan my face and say "successful" but 5 minutes later if I reopen the app I have to do it all again. Is this a minor detail? Maybe. And, once I'm in the app a lot of it is very user-friendly. However, I also think the search functionality is probably the most common use outside of getting my medical ID and also takes at least six clicks to get where I'm trying to go… That could probably be simplified too.

Features of the app clearly don’t work. The directories are limited, and the associated web applications they take you too are also barely functional. As another reviewer mentioned, virtual care does not work. If you manage to make it to the waiting room for a doctor (which itself was quite difficult), you will find that after waiting for 30 minutes, you are unable to actually connect to the doctor. It looked like I was still charged for the visit, so I contacted customer support. The response was a copy paste answer about the solution I spent 30-40 minutes figuring out on my own (some mobile browsers are not supported). If they know some browsers are not supported, why not tell me before I begin the process? As someone who is sick, this was an extremely frustrating experience. A chain of prompts and forms that should have taken 5 minutes somehow took 45.

I have used dozen of different insurance apps throughout the year and this has been the best of all. For me, the simplicity is key so it can be easy to find all the information I need for all medical needs. It’s also easy to navigate. I highly recommend using the app to find the info instead of waiting on the phone. I wish all the other app can be this simple to use and the design is also on point. Easy to read with clear font and logical order.