PSEG Long Island

I have seen the gas, lighting company grow from having to personally pay my bill on site or mail. I’m old enough to remember does anyone else? Now the smart phone app has been a hit for me, recently where I live we had our power go out. It seemed like minutes, The staff on duty were on the property and I got a call from PSEG I got a text message from PSEG, and I was impressed! We can’t live with out power on Long Island so be proud of them for stepping up and doing their job Thank you

So the app was created to do various things such as billing inquiries, provide usage data and in my primary case as a tool to report and monitor the status of power outages. Hopefully PSEG learned the hard way to increase bandwidth to the app server(?). The recent TS Isaiah caused widespread outages and if you decide to read through the reviews will see the server crashed during the storm presumably due to high volume usage. Isn’t the purpose of the app to allow quick and easy information access and issue reporting for customers and relieve call volume? You would think they would prepare their infrastructure to handle the increased usage during a storm. Evidently not. That’s the big takeaway. For the cherry on top, when attempting to review my usage, the app is showing average temperatures for July and August to be 45 F. I wish it was true so then I wouldn’t have had to run my AC constantly. But it does show my bill spiking for those two months....so either my bill is wrong or their temperature is wrong. I think I know the answer.

We got hit by Tropical Storm Isaia today. I downloaded the app just in case. It set up easy as I already had online account. I worked all the features and it seemed fine. The storm took down the whole community, 1285 homes. I tried to report the outage, but the app wouldn’t take my account info when I used the fingerprint reader. Said there was an error. When I manually put in my info, I got the same error 5 out of 6 times. The 6th time it brought up my account. I then tried to use the report on outage tab. It took my phone number to call my and then crashed. It reported an unspecified error. I feel that this a server issue that PSEGLI did not anticipate. The app crashed do to insufficient capacity. I wasted a lot of time today with this useless app. PS you could not get through by phone because of excessive volume.