Jovia Financial Credit Union

Online banking has made my life so much easier, with that said I wish the app would stop glitching. For example, just last week when you look under bill pay at upcoming payments the quick view says “send on” but the date is not there so you have to click on the payment to see the date it is sending. That’s such a waste of time. Make the quick view show the Date. Also it suited to show upcoming payments going out from upcoming first. Now you have to scroll down to see what’s upcoming. I don’t care what’s coming next month. I need what’s going out today at the top of the list.

I’ve been with Jovia for as long as I can remember and their app has always been great, i’m able to deposit checks from my phone, quickly move money, and set up auto pay however recently the app just doesn’t seem to load? I’ll stare at the lime green screen for quite some time, close it out, reopen, do the same thing until it eventually works but this never used to happen. The home page has also been having some issues, usually I’m able to see all my accounts and their balances but lately it’s just a loading screen and I’m only able to see my balance if i go to the transfer page. I do hope some developer sees this and fixes the app because it used to be wonderful and now it’s so frustrating.

I started Banking with Jovia in the 1990's when they were NEFCU. I have always gotten great customer service and great rates on CD's. I dealt with the Rockville Centre Branch for many years. Now my favorite branch is the one in Northport. The staff there is excellent and always feel they are looking out for my best interests. No matter what Branch I have gone into I have always gotten excellent customer service from the people in the bank and the tellers. Great Business Model.